Front Desk Agent

Days Inn by Wyndham Charles Town
Charles Town, WV
Nov 18, 2022
Nov 30, 2022
Accountant, IT
Full Time
*About us*Days Inn by Wyndham Charles TownDays Inn is a Wyndham property. Wyndham associates itself with giving guests the best stay and always making sure guests are leaving with a great impression of the hotel and Wyndham.The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guest feel at home.Candidates must have great customer service skills, able to multi task, communicate, be reliable and flexible with hours worked.Join us and you'll become part of the family-and like all families, all our individual team members share some winning characteristics. As a team, we work better together-we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.*JOB SUMMARY: *The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the reservation selling techniques. AgentA$ cents A cents ' not A cents " cents s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, AgentA$ cents A cents ' not A cents " cents s may provide guests with access to hotel services, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guestA$ cents A cents ' not A cents " cents s satisfaction. This work is conducted at the front desk area, although there may be times that require work in common areas and guest rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.*JOB FUNCTIONS: *1) To be pleasant, courteous, patient and professional.(a) Welcome all guests; receive all compliments and complaints.(b) Answer all guest inquiries politely and enthusiastically,(c) Give directions, explain attractions, services and postings.2) To handle all guest accounts.a) Check in and check out guest accounts*b) Accept all payments toward guest accounts including: * cash, credit cards and coupons/vouchers.c) Post all hotel charges.3) Operate the hotel computer. reservation system.a) Reservationsb) Cashiering A$ cents A cents ' not A cents € oe posting, personal audits, etcA$ cents A cents ' not A' |c) Front Desk functions A$ cents A cents ' not A cents € oe room status changes, reports, revisions or in-house accounts.4) Maintain an accurate balance of cash through out the day.5) Handle all safety deposit box transactions.6) Handle all guest accounts over their credit limits7) Handle guestsA$ cents A cents ' not A cents " cents messages and mail including Fed-Ex, Faxes, etc.8) Monitor Front Desk supplies and notify Manager when supplies are low.9) Notify Housekeeping and Maintenance Department Heads of any respective problems.10) Ensure that the Front Desk and Lobby areas are clean and presentable at all times.11) Make future reservations when asked.12) Other related tasks upon request.13) Comply with all Company and Department safety policies and procedures.*JOB REQUIREMENTS: *1) Previous hotel experience preferred.2) Previous computer experience required.3) Some typing skills4) Ability to communicate with supervisor and co-workers.5) Ability to follow instructions.*COMPETENCIES** Job Knowledge* Flexibility/Adaptability* Quality of Work* Perseverance* Quantity of Work* Organization Skills* Guest Focus/Customer Service* Effort /* Reliability/Dependability* Judgment/Problem Solving* Motivation/Initiative* Cooperation/Teamwork SKILLS* Must pass certification quiz/test for position.*EDUCATION/EXPERIENCE** None required*WORKING CONDITIONS** Lift, carry or otherwise move up to 10 lbs. regularly.* Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.Job Type: Part-timePay: $10.00 - $11.00 per hourSchedule:* 8 hour shift* Overnight shift* Weekend availabilityEducation:* High school or equivalent (Preferred)Experience:* Hotel Experience: 1 year (Preferred)* Front Desk: 1 year (Preferred)Work Location: One location