IT Support Technician

Arlington, VA
Nov 21, 2022
Nov 30, 2022
Full Time
GCyber is hiring an IT Support Technician to support the Office of Military Commissions in its objectives to enable the just resolution of cases referred to a military commission. As an IT Support Technician, you will be working with a team of professionals to provide technical software, hardware, and network performance support.Specific responsibilities include:* Provide Tier 2 technical support for system users* Utilize ITIL best practices to enhance and optimize the services provided to end users* Complete and provide regular Service Desk metrics reports* Coordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous service improvement initiatives and methods.Minimum Qualifications and Experience:* Active TS/SCI security clearance* Strong Customer service skills* Team-oriented and skilled in working within a collaborative environment* DoD 8570 IAT II Certification or higher (eg, Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.__For future job notifications please be follow GCyber on LinkedIn. __Type: Full-time