Desktop Support Technician

NuAxis Innovations
Sterling, VA
Nov 22, 2022
Nov 30, 2022
Full Time
*Job Summary: *The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.*Essential Functions: ** Client technologies include Microsoft Windows and iOS operating systems.* Initiate, maintain, and close out scheduled video teleconferencing sessions.* Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.* Initiation and checkout of VTC sessions shall be performed in advance of the start time to allow for troubleshooting and corrective actions.* Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer's Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.* Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements.*Education: *Associate's Degree in a computer-related field, Bachelor's degree desired.*Experience: *At least 2 years of desktop and computer peripheral support/troubleshooting experience.Job Type: Full-timeSalary: $55,000.00 - $58,000.00 per yearSchedule:* On callExperience:* Customer support: 1 year (Preferred)* iOS: 1 year (Preferred)* Windows: 1 year (Preferred)Work Location: On the road