Customer Service Representative

All Star Supplies
Rockville, MD
Nov 16, 2022
Nov 30, 2022
Customer Service
Full Time
E-Commerce Data Entry SpecialistResponsibilities include but are not limited to:* Provide knowledgeable answers to customer phone and email inquiries regarding products and brand* Able to communicate concisely our company policies to clients* Assist customers with after-sales services issues* Provides timely follow-up and resolution to customer issues via email / messages* Resolves issues according to policies* Quickly and efficiently escalates non-routine issues per defined escalations policies* Educates customers and inquirers on products, services and policies* Assists customers with procedures, general inquiries* Assist other departments are needed, such as Marketing, Quality Control and Shipping* Enter detailed information into the company CRM system for all issues handledDesired Qualifications* 1-3 years of Customer Service experience in an e-commerce industry preferred.* Flexible in a changing environment and accepting of new responsibilities* Ability to work well under pressure* Strong analytical skills* The ability to be resourceful and a creative problem solver* Bilingual is a plus* Excellent time management skills; high degree of organization and detail focus* Proactive personality and self- motivator* Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment* Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly like Google Suite* Team player able to develop great relations with co-workersJob Type: Full-timePay: $18.00 - $21.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to Friday* On callSupplemental pay types:* Bonus payCOVID-19 considerations:COVID-19 VACCINATION IS REQUIRED.Ability to commute/relocate:* Rockville, MD 20852: Reliably commute or planning to relocate before starting work (Preferred)Education:* High school or equivalent (Preferred)Work Location: One location