We're looking for motivated, engaged people to help make everyone's journeys better.Main Duties and Responsibilities:A cents € cents Ensures quality production standards are maintained for all accountsA cents € cents Responsible for obtaining control sheets and making assignments for team drivers to flights dailyA cents € cents Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departureA cents € cents Checks that all teams are catering correct aircraft and flightsA cents € cents Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirementsA cents € cents Works with management staff to improve performance of the unitA cents € cents Assists teams with late flights and equipment changesA cents € cents Responsible for getting information from airlines on service requirements and updatesA cents € cents Maintains radio contact with Operations Manager, meal planer and leads during operationA cents € cents Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchenA cents € cents Responsible for security and proper transportation of galleys and maintaining cleanliness of vehiclesA cents € cents Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.A cents € cents Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.A cents € cents Ensures that all products are coded according to Gate Gourmet procedures.A cents € cents Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner.A cents € cents Maintains Company policies and procedures as well as specification books for airline customersA cents € cents Maintains all financial goals related to material, productivity, overtime, and labor goalsA cents € cents Prepares management reports (ex. attendance, HAACCP and labor) as required.A cents € cents Responsible for supervising drivers and driver assistantsA cents € cents Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.A cents € cents Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations.A cents € cents Manages daily manpower planning including assignment of responsibilities and workstations.A cents € cents Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)A cents € cents In conjunction with department leaders determines number of employees needed by shiftA cents € cents Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.A cents € cents Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.A cents € cents Monitors daily manpower planning and schedules employees.A cents € cents Responsible for employee retention and reducing employee turnover.A cents € cents Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).A cents € cents Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.A cents € cents Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.A cents € cents (note: this should only apply to OP73 and OP78) Ensures employees complete all company required training including but not limited to ServSafeA cents € cents Compliance with all company required policies, procedures and processes including but not limited to required trainingQualificationsEducation:A cents € cents High School Diploma or GED required.A cents € cents Associates degree preferred. Work Experience:A cents € cents 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferredTechnical Skills: (Certification, Licenses and Registration)A cents € cents Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.A cents € cents Current or previous labor relations experience is a plus, but not required.A cents € cents Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.A cents € cents Ability to train others required.A cents € cents Must have the ability to give negative and positive feedback to employees on a daily basis.A cents € cents Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.A cents € cents Strong organizational, analytical, communication and leadership skills required.A cents € cents Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.A cents € cents Basic computer skills with working knowledge of Microsoft Office products required.A cents € cents Ability to obtain ServSafe Certification required.A cents € cents ServSafe Certified preferredLanguage / Communication Skills:A cents € cents Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involvedA cents € cents Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.Job DimensionsGeographic Responsibility: USAType of Employment: Full-TimeTravel %: NoExemption Classification: ExemptInternal Relationships: TBDExternal Relationships: TBDWork Environment / Requirements of the Job: Normal work environmentBudget / Revenue Responsibility: USDOrganization StructureDirect Line Manager (Title): Manager, Ops, TransportDotted Line Manager (Title, if applicable): N/ANumber of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank)Number of Dotted Line Reports: N/AEstimated Total Size of Team: Up to 80Gate Group Competencies Required to be Successful in the Job:A cents € cents Thinking - Information Search and analysis & problem resolution skillsA cents € cents Engaging - Understanding others, Team Leadership and Developing PeopleA cents € cents Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyA cents € cents Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:A cents € cents We treat each other with respect and we act with integrityA cents € cents We communicate and keep each other informedA cents € cents We put our heads together to problem solve and deliver excellence as a teamA cents € cents We have passion for our work and we pay attention to the little detailsA cents € cents We foster an environment of accountability, take responsibility for our actions and learn from our mistakesA cents € cents We do what we say we will do, when we say we are going to do itA cents € cents We care about our coworkers, always taking an opportunity to make someone's day better.The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.Job Type: Full-timePay: $45,000.00 - $52,000.00 per yearBenefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftAbility to commute/relocate:* Sterling, VA 20166: Reliably commute or planning to relocate before starting work (Required)Work Location: One location