*Job description*_*Fairfield Inn & Suites by Marriott Hagerstown*__, a Cohenterprises, owned and operated property,_ has an opening for a Front Office Supervisor. The ideal candidate for this position is a dynamic leader whose focus is providing exceptional guest service.*Responsibilities: ** Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and termination.* Respond to guests' special needs, problems, issues and concerns and accomadate groups to ensure an optimal levle of guest satisfaction and repeat business.* Supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues adn motivate associates to ensure an optimal level of guest service.* Tracking and adjusting guest room charges.* Forecasting data for the purpose of scheduling and staffing.* Plan, organize and monitor front desk staff activities to ensure compliance with QA standards set by the hotel brand and Cohenterprises..* Plan and conduct front desk staff meetings as needed. Attend various other related meetings to obtain and disseminate pertinent information.*Qualifications: ** 1+ yrs. as a Front Desk Supervisor or 3+ yrs. exprience as a Hotel Guest Service Agent* Associates Degree preferred, High School diploma required.* Ability to work both daytime and evening hours, as well as weekends and holidays.* Ability to speak, read and write fluently in English.Job Type: Full-timeBenefits:* Dental insurance* Employee discount* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Holidays* Monday to Friday* Night shift* Weekend availabilityAbility to commute/relocate:* Hagerstown, MD 21740: Reliably commute or planning to relocate before starting work (Required)Education:* High school or equivalent (Required)Experience:* Marriott hotels: 1 year (Required)Work Location: One location