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Customer Solutions Engineer

Employer
Federated Wireless
Location
Arlington, VA
Closing date
Nov 30, 2022

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Industry
Engineering
Function
Engineer, QA Engineer, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
*Our Mission*At Federated Wireless we are connecting you to the future of wireless technology.As the market leader of 5G Private Wireless solutions, we envision a world where wireless connectivity is simple, fast and powerful - private, secure networks that enable amazing new technology with incredible economics for businesses, communities and people around the world. A wireless solution that is dedicated to the mission and people who depend on agility, innovation, and speed to meet their goals.These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of private wireless connectivity as we are.*Your Career*As a Junior Engineer for Customer Solution Engineering (CSE), you will focus on client solution design, and technical product positioning for the next generation of wireless network solutions. You will work closely with your CSE colleagues, the sales and technology teams, our partners, and customers to propose and help build the right solution for the customer to meet their requirements, and not only provide guidance to the customer through technical challenges in their utilization of our solutions, but also understand how they can scale with our solutions.We are looking for a junior engineer to provide pre-sales technical support as a solution expert. Additionally, you will provide feedback to the CSE team on new feature requests and product improvements based on what you learn from your customer base. You will partner with the CSE team and the sales leaders to build market share within our targeted verticals, and most importantly, help drive private wireless innovation.*Your Impact** Support product solution design to meet customer requirements and repeatability* Partner with fast-paced technology hyperscalers within an agile, high growth startup* Develop relationships with channel partners and their technical teams to ensure colleagues are appropriately trained and can support our solutions* Execute and help improve the technology and solution architecture customer proposal process* Provide effective technical subject matter expertise in customer interactions to effectively use our solutions* Act as a customer advocate for pre-sales and post-sales technical questions* Build and maintain relationships with key customers to solidify reference accounts* Present to customers as our expert in your area especially to customer execution teams* Discuss competitor products in the marketplace and position ours as the optimal alternative* Work with Product Management, Technical Marketing and R&D to build requirements, product features and provide feedback from our customers* Support advanced pilot testing in strategic areas either at the customer site or our lab facilities* Build and enhance tools to streamline successful pilots and scaled deployments* Provide systems engineering training for updates in our product solutions* Maintain a general understanding of competitor selling strategies* Willingness to travel within the US* At this time, Federated Wireless will not sponsor a new applicant for employment authorization for this position.*Your Experience** 2+ years of pre-sales solutions engineering experience* Industry knowledge and hands-on experience with cloud, edge technology, IP networking, wireless market trends (AWS cloud and edge experience a plus)* Experience designing and delivering virtual enterprise solutions* Strong communication and presentation skills* Quota driven attitude focused on client-optimized solutions* Referenced by customers and partners as a trusted technology advisor* Knowledge of IoT, 5G wireless, CBRS and WiFi 6E a plus* Bachelor's Degree in Engineering or a related field or equivalent experience*Our Commitment*We're trailblazers that dream big, take risks, and drive innovation. Our collaborative team spirit enables the best and brightest minds to align on common goals. We will stand behind you to enable your success and growth.*Location*: Remote or at our Headquarters in Arlington, VA. For local employees, Federated Wireless is operating in a hybrid model with 3 days/week in office and 2 days/week remote.*Travel*: up to 30% to customer sites and our Boston or Arlington, VA offices_Federated Wireless is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, sexual preference/orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, veteran status, or any other protected classification under applicable law.__ It is for the health and safety of our entire staff. ALL new employees must have proof of vaccination (2 shots) or valid religious or medical exemption.__For more information about Federated Wireless, please visit our website at __or LinkedIn at __Type: Full-time

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