Daytime Home Coordinator

Arlington, VA
Nov 15, 2022
Nov 30, 2022
Program Manager
Full Time
*About The Organization: **Doorways* is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence and sexual assault leading to safe, stable, and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without homelessness or domestic and sexual violence.Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then with one shelter and one response has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, and employment support, we offer real options and multiple pathways for people of all ages and gendersA$ cents A cents ' not A cents € women, men, youth, and LGBTQIA+ people.*Program Summary: The DoorwaysA$ cents A cents ' not A cents " cents Domestic and Sexual Violence Safehouse is the only domestic and sexual violence shelter in Arlington County. This program uses both congregate and scattered site models to provide a safe, temporary home to those who are escaping imminent danger due to domestic and/or sexual violence. The Doorways Domestic and Sexual Violence Safehouse is more than just a place to find shelter from domestic and sexual violence. All are welcome, including women, men, and those who identify as LGBTQ+. At the Safehouse, Doorways provides a spectrum of lifesaving, supportive and educational services to help survivors of all ages learn about their options, increase their safety, and live a life free of violence. These wraparound, trauma-informed services enable individuals and families to obtain safety, stability, and self-sufficiency so that they can progress to the next phase of their life.*Position Summary: The *_Safehouse Daytime Home Coordinator (HC) _*works as part of a team and independently to provide services to survivors of domestic and sexual violence and their children who are living in DoorwaysA$ cents A cents ' not A cents " cents Safehouse Program. The HC has primary responsibility for shelter coverage, answering calls to our 24-hour domestic and sexual violence hotline, crisis intervention, and oversight of daily shelter operations. The work schedule for this position is Monday through Friday, 7AM- 3PM, as well as required attendance at team meetings on Mondays (3 A$ cents A cents ' not A cents € oe 4:30PM), and other meetings/trainings as needed. The HC is a full-time, hourly, non-exempt position that requires on-call availability and is considered A$ cents A cents ' not A "essentialA$ cents A cents ' not A' personnel in times of hardship, such as extreme weather conditions and/or other emergencies. This position reports to the Senior Hotline & Safehouse Coordinator.*Essential Duties and Responsibilities: Provide primary coverage to DoorwaysA$ cents A cents ' not A cents " cents 24/7 domestic and sexual violence hotline, screening for individual needs, conducting safety assessments and planning, providing crisis intervention, and linking callers to community resources and referrals.* Complete new client intake process for all Safehouse admissions during shift.* Ensure the safety and security of the shelter and shelter residents at all times; complete regular walk-throughs, ensure the shelter is not left unattended, and wait to be properly relieved at shift end.* Ensure shelter residentsA$ cents A cents ' not A cents " cents needs are met related to accessing prescription and over-the counter medications, personal care items, transportation funds, gift cards etc., adhering to all program policies related to distribution of these items.* Provide in-person supportive services as needed with shelter residents, such as safety planning and crisis intervention, and any follow up needs as requested by DSV leadership.* Document all shelter and client activities during shift in Daily Log. Complete data entry for any hotline calls in ETO and VAData within 5 business days of contact. Document any significant interactions with Safehouse clients via contact note as needed. Ensure that any pertinent client or house concerns are elevated to the Senior Case Manager and Program Director.* Maintain program confidentiality to current and former clients, adhering to DoorwaysA$ cents A cents ' not A cents " cents Confidentiality Policy.* Encourage clients to adhere to all community living guidelines and maintain a clean communal living space by prompting clients to complete daily chores and clean-up after meals.* Ensure adequate supervision of children by parents and provide any needed follow-up.* Perform program departure procedures with all shelter residents upon exit from the program.* Maintain appropriate professional boundaries with all shelter residents.* Understand and abide by mandated reporter laws relevant to child abuse and neglect. Report any suspected child abuse or neglect to supervisor or on-call supervisor immediately and adhere to DoorwaysA$ cents A cents ' not A cents " cents Mandated Reporter Policy.* Provide weekend and/or holiday on-call coverage (Tier 1) on a rotating basis with other full-time Safehouse staff.* Report all household maintenance issues to Senior Hotline and Safehouse Coordinator and collaborate with Facilities team as needed.* Ensure facilities are adequately stocked with household items, toiletries, and food, including organizing and putting away any received donations and supplies. Review facility refrigerators, freezers, and storage for any needed or outdated items and discard as needed. Organize closets and storage as needed to keep accurate inventory of stocked and/or needed items.* Assist in on-the-job training of staff, volunteers, and Client Assistants. Provide feedback to designated supervisors as needed to support the supervision of staff and volunteers as needed.* Document and respond to critical incidents as needed, adhering to DoorwaysA$ cents A cents ' not A cents " cents _Critical Incident Policy_.* Participate in collaboration meetings within Doorways (supervision meetings, team meetings, CST, etc.).* Other related duties, as assigned.*Internal/External Contacts: *The position has latitude to contact internal staff and clients in conducting their duties.*Agency Responsibilities**_: _** Demonstrate alignment with DoorwaysA$ cents A cents ' not A cents " cents core values and mission.* Maintain current industry knowledge and best practices.* Assist with Doorways client and community events.* Attend agency and/or other service provider meetings, as required.* Obtain/maintain current CPR/First Aid certification.* Completion of a CPS/Criminal Background Check.* Adhere to agency policies and procedures.*Knowledge and Skills Needed: ** BachelorA$ cents A cents ' not A cents " cents s degree in social work or related field preferred or at least 2 years of relevant work experience in domestic and sexual violence or a residential setting required.* Knowledge and experience in trauma-informed domestic and sexual violence practices preferred.* Bilingual Spanish preferred.* Excellent interpersonal relationship skills and ability to maintain professional boundaries.* Experience collaborating in a multi-disciplinary, diverse, and dynamic team.* Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.* Must be comfortable working in an environment where it is necessary to process the past and present trauma endured by survivors.* Ability to relate to historically marginalized populations, including those that are experiencing homelessness and/or trauma survivors.* Flexible and a self-starter, with demonstrated ability to exercise independent judgment, mitigate risk, and make sound decisions.* Must possess basic computer skills, including word processing, spreadsheets, email, and the internet (Microsoft Suite).* Must be located in the DMV.*Compensation: ** $21.00 per hour depending on level of education, experience, and fluency in Spanish or other high demand languages. Excellent benefits A$ cents A cents ' not A cents € oe health/dental/vision, life, LTD, 403(b), etc.*COVID-19 Considerations: *Doorways observes the CDC recommendations for COVID-19 precautions. We have a vaccine mandate for our employees and required weekly testing for unvaccinated employees.*Doorways is an Equal Opportunity Employer.*_People of color, women, LGBTQIA+ candidates, and people of diverse backgrounds are strongly encouraged to apply. Doorways is committed to a diverse workplace and to supporting our staff with ongoing career development opportunities.__All staff at Doorways are expected to operate from a survivor-centered, trauma-informed, and equity approach. We believe that people, including underserved populations, must have access to needed services. Continuous application of Doorways values are integral in every position at Doorways._Job Type: Full-timePay: $21.00 per hour

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