Client Services Counselor, HomeStart Housing Program

Arlington, VA
Nov 23, 2022
Nov 30, 2022
Full Time
*About The Organization: **Doorways* is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence and sexual assault leading to safe, stable and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without homelessness or domestic and sexual violence.Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then with one shelter and one response has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, and employment support, we offer real options and multiple pathways for people of all ages and genders"A cents € women, men, youth, and LGBTQIA+ people.*Position Summary: *The HomeStart *_Client Services Counselor (CSC)_* performs ongoing psychosocial assessment and provides trauma-informed counseling, interventions, and referrals to adult clients enrolled in the Doorways HomeStart Supportive Housing Program. The CSC provides services in client homes and community settings. The CSC assists clients in establishing and fulfilling goal plans that enable them to achieve emotional wellbeing and housing stability, safety, and self-sufficiency. The CSC serves as clients' primary in-house source of mental health support and leads collaboration with an interdisciplinary team of providers, including a Housing Locator and Advocate, Financial Counselors, Children's Services Counselors and Shelter Home Coordinators. Where needed, the CSC refers clients to other community programs for additional services (such as legal assistance, medical care, and treatment for serious mental illness and substance abuse) and collaborates with community partners to ensure client needs are met. The CSC position is full time (40 hours/week) and requires flexible working hours including evenings. The CSC requires personal transportation for home visits. The position may require oncall availability in rotation with other staff. The CSC reports to the HomeStart Program Manager.*Essential Duties and Responsibilities: ** *Program Duties (client service delivery)* Provide ongoing psychosocial assessment of individual adult client needs, including assessments of mental health needs, strengths, social supports, risk and protective factors, vocational and educational needs, life skills, and other domains that affect clients.* Provide both formal and informal assessments to children and youth as necessary.* Provide supportive counseling and psycho-education to assist clients in overcoming personal challenges impeding achievement of goals and self-sufficiency.* Utilize crisis intervention counseling & strategies with clients encountering significant life events.* Client Services Counselors with clinical graduate degrees serve in after-hours on-call rotation to provide 24/7 support and leadership to staff and clients of agency's housing and residential shelter programs in the event of emergencies, staff or client crises, or prospective Safehouse or shelter admissions.* Utilize understanding of domestic violence to provide trauma-informed supportive counseling, safety planning, and court advocacy services to survivors; refer survivors to community resources as needed for additional legal and physical/mental health support.* Through the administration of the initial assessment and ongoing client contact, assess clients for mental health and substance abuse issues and implement interventions with clients based on presenting needs; work with community resources to provide and coordinate mental health and substance abuse treatment.* Assist clients in developing effective goal plans to achieve housing stability and support them in becoming self-sufficient. Refer clients to other community programs for needed services (such as childcare, mental health and substance abuse treatment, public benefit programs, legal assistance, and medical care) and collaborates with community partners to ensure client needs are met.* Assist in housing searches and support households in transitioning from shelter to independent housing in the community (to include utility set up, obtaining furniture and household items, and preparing for tenant/rental responsibilities)* Assess ongoing eligibility and need of current clients at recertification periods and support clients through the termination process and in transitioning out of the HomeStart program.* Document client information per stated policies and procedures, and maintain confidentiality of the information therein.* Maintain client records to include service/goal plans and progress notes toward achieving those goals.* Understand and abide by mandated reporter laws relevant to child abuse and neglect. Report any suspected child abuse or neglect to supervisor and/or Executive Director immediately.*Advocacy/Volunteer Support Duties** Advocate for meeting client needs within and outside Doorways programs.* Assist in training and supervising volunteers serving clients and serve as a resource as needed.* Participate as a co-leader in the facilitation of the agency's Dinner with Friends program.* Work closely with property managers and property staff to ensure positive relations with Doorways, and to advocate for families living in these properties.* As capacity allows, provide short-term financial counseling to clients in Doorways Family Home and Safe House* Order credit reports and maintain information for assigned clients according to program guidelines (include Doorways, TransUnion, and FICO guidelines, and FCRA laws)* Collaborate with client services team members to ensure that FIT services are coordinated with others areas of client service as needed*Programmatic Responsibilities (program coordination/data collection/reporting)** Participate in the HomeStart Program assessment process that includes developing tools and monitoring and reporting outcomes.* Compile relevant client and program data and statistics as necessary.* Review regularly client files to ensure adherence to agency policies and protocols, funder requirements, and contractual mandates. Other duties, as assigned.*Agency Responsibilities: ** Demonstrate alignment with Doorways core values and mission.* In partnership with Doorways staff, assist with Doorways client and community events.* Attend agency and/or other service provider meetings, as required.* Maintain current industry knowledge and best practices.* Obtain CPR/First Aid certification and keep current.* Adhere to agency policies and procedures.* Must demonstrate an acceptance and respect for cultural diversity in all its forms, including race, ethnicity, sexual and gender identities, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.*Knowledge and Skills Needed: ** Bachelor's degree required; Master's degree preferred* 3+ years' work experience working in social services and mental-health related fields* Thorough knowledge of homelessness and domestic violence; direct experience working with clients in the human services field* Demonstrated experience in successfully accessing community resources* Bilingual (English/Spanish) preferred* Flexible and a self-starter; able to multi-task while also being willing to "roll up the sleeves"A' and get tasks done* Excellent people skills, with experience collaborating in a multi-disciplinary, diverse, and dynamic team* Must possess good computer skills, including working knowledge of Microsoft Office, Word, Outlook, Excel, databases and the internet.* Must be located in the DMV area.*Compensation: ** Salary range is $50,000 - $55,000 annually.* Excellent benefits - health/dental/vision, life, LTD, 403 (b), etc.*Doorways for Women and Families is an Equal Opportunity Employer. *_People of color, women, LGBTQ candidates, and people of diverse backgrounds are strongly encouraged to apply. Doorways is committed to a diverse workplace and to supporting our staff with ongoing career development opportunities._*See **for more info.*_Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice._Job Type: Full-timePay: $50,000.00 - $55,000.00 per year

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