Front Desk Receptionist

Employer
ONQUEST
Location
Baltimore, MD
Posted
Nov 15, 2022
Closes
Nov 30, 2022
Ref
717664732
Function
Administrative
Hours
Full Time
Stratton Amenities is interviewing for the Front Desk Receptionist/Concierge position in our new luxury high-rise apartment in Baltimore, MD. We are a full-service concierge solution providing luxury, hotel-style front desk concierge services. Our mission is to create the most hospitable experience for our associates, residents and clients. To achieve this, we are seeking out individuals with a thorough understanding of service excellence and hospitality.Qualifications:A$ cents A< *A cents " cents Experience in hotel, hospitality, upscale guest/customer service, or concierge is preferredA$ cents A< *A cents " cents Enjoy interacting with residentsA$ cents A< *A cents " cents Professional, friendly demeanor and strong attention to detailA$ cents A< *A cents " cents Professional communication skills over the phone, via email, and in personA$ cents A< *A cents " cents Ability to read and adapt to the residentsA$ cents A cents ' not A cents " cents personalities, acting according to their preferencesA$ cents A< *A cents " cents Excellent resident recovery skillsA$ cents A< *A cents " cents Ability to handle stressful client interactions in a positive and pleasant mannerA$ cents A< *A cents " cents Self-sufficient, highly organized, ability to multi-task and follow throughA$ cents A< *A cents " cents Comfortable with Microsoft OfficePhysical Requirements:A$ cents A< *A cents " cents Busy front desk with extensive guest interaction and telephone usageA$ cents A< *A cents " cents Written and verbal communication is necessary for interacting with residents and guestsA$ cents A< *A cents " cents Potential for lifting and carrying items weighing up to 25 poundsResident Satisfaction / Recovery:A$ cents A< *A cents " cents Establish a great relationship with residentsA$ cents A< *A cents " cents Be able to listen to resident concerns and take the appropriate stepsA$ cents A< *A cents " cents Resolve and/or escalate any service gapsA$ cents A< *A cents " cents Make manager aware of resident comments/complaints/issuesA$ cents A< *A cents " cents Complete and update daily and weekly reportingStratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.Job Type: Full-timeBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Holidays* Monday to Friday* Weekend availabilityExperience:* Hotel experience: 2 years (Preferred)* Guest services: 3 years (Preferred)* Customer service: 1 year (Preferred)* Front desk: 1 year (Preferred)Work Location: One location