Stratton Amenities is interviewing for the Front Desk Receptionist/Concierge position in our new luxury high-rise apartment in Baltimore, MD. We are a full-service concierge solution providing luxury, hotel-style front desk concierge services. Our mission is to create the most hospitable experience for our associates, residents and clients. To achieve this, we are seeking out individuals with a thorough understanding of service excellence and hospitality.Qualifications:A$ cents A< *A cents " cents Experience in hotel, hospitality, upscale guest/customer service, or concierge is preferredA$ cents A< *A cents " cents Enjoy interacting with residentsA$ cents A< *A cents " cents Professional, friendly demeanor and strong attention to detailA$ cents A< *A cents " cents Professional communication skills over the phone, via email, and in personA$ cents A< *A cents " cents Ability to read and adapt to the residentsA$ cents A cents ' not A cents " cents personalities, acting according to their preferencesA$ cents A< *A cents " cents Excellent resident recovery skillsA$ cents A< *A cents " cents Ability to handle stressful client interactions in a positive and pleasant mannerA$ cents A< *A cents " cents Self-sufficient, highly organized, ability to multi-task and follow throughA$ cents A< *A cents " cents Comfortable with Microsoft OfficePhysical Requirements:A$ cents A< *A cents " cents Busy front desk with extensive guest interaction and telephone usageA$ cents A< *A cents " cents Written and verbal communication is necessary for interacting with residents and guestsA$ cents A< *A cents " cents Potential for lifting and carrying items weighing up to 25 poundsResident Satisfaction / Recovery:A$ cents A< *A cents " cents Establish a great relationship with residentsA$ cents A< *A cents " cents Be able to listen to resident concerns and take the appropriate stepsA$ cents A< *A cents " cents Resolve and/or escalate any service gapsA$ cents A< *A cents " cents Make manager aware of resident comments/complaints/issuesA$ cents A< *A cents " cents Complete and update daily and weekly reportingStratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.Job Type: Full-timeBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Holidays* Monday to Friday* Weekend availabilityExperience:* Hotel experience: 2 years (Preferred)* Guest services: 3 years (Preferred)* Customer service: 1 year (Preferred)* Front desk: 1 year (Preferred)Work Location: One location