Schedule: Wednesday-Sunday 3p-10p*Greets guests with genuine and warm spirit of hospitality** *Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment** *Posts transactions to guest and master accounts** *Reviews guest account balance, ensuring that payment is secured** *Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards** *Reviews arrivals and blocks special requests** *Processes required reports, including down time, high balance, etc.** *Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.** *Handles guest requests and concerns in a courteous and efficient manner** *Coordinates the delivery of guest services by other hotel departments and outside businesses** *Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner** *Prepares guest amenities, and ensures delivery in a timely manner** *Handles in-house guest reservation requests such as extension, late check-out, and rebooking** *Handles check-out procedures swiftly and accurately and assists guests on departure.** *Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests** *Stores guest luggage** *Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets** *Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines** *Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication** *Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security** Operates the franchise terminal and performs designated maintenance tasks* Maintains procedures for credit control and handling of financial transactions* Maintains guest safety & privacy by adhering to established procedures* Issues safety deposit boxes for guest use, following security protocol* Monitors key box, issuing keys to the appropriate staff members. Logs all transactions* Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up* Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards* Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences* Assists with the relocation of guests, when necessary* Assists other departments during slow periods* Additional duties may be added at any time at the discretion of managementConsistently models the behavior of a "A< oeBaywood Ambassador' who:* Maintains a professional image, including appearance, verbiage, and body language, at all times* Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact* Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction* Fosters teamwork by offering assistance to others, as needed* Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department* Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures* Recommends other Baywood properties to our guests, when appropriate* Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectationsJob Type: Part-timePay: $12.00 - $13.00 per hourSchedule:* 10 hour shift* 8 hour shift* Day shift* Holidays* Monday to Friday* On call* Weekend availabilitySupplemental pay types:* Bonus pay* Signing bonusEducation:* High school or equivalent (Preferred)Experience:* Hotel experience: 1 year (Preferred)Work Location: One location