Customer Service Representative

Skyhook Enterprises, Inc.
Towson, MD
Nov 16, 2022
Nov 30, 2022
Customer Service
Full Time
At Skyhook Enterprises you'll have the opportunity to make a massive impression at one of the world's leading Business Consulting firms. We provide a collaborative, team-based environment that gives all of our Customer Service Representatives an opportunity to shine because we value what makes each of our employees unique. Our Customer Service Representatives strive to provide an excellent customer experience and they promote this idea throughout the company. Be the reason why our customers find a brighter solution while building the future you have always dreamed of!We offer great opportunities for our Customer Service Representatives:* A new career in a solid, growing field and company* Promotions from within to management roles for individuals that excel* Community involvement & volunteering opportunities* Travel in and out of the US for top performers* A diverse, fun, and supportive environment!Our Customer Service Representative Responsibilities:* Build rapport with customers by providing professional, courteous, and genuine service* Identify and resolve any potential needs the customer may have by educating them on services provided and any sales promotions* Meet or exceed business production goals and sales objectives as established by upper management* Reveal opportunities to cross-sell and/or upsell additional products and services offered by our clients* Collaborate with management, customer service representatives, and sales teams to stay updated on new products, services, sales, or policy changes* Represent our clients with rectitude by compiling all company-mandated policies and procedures* Foster strong relationships with new customers to maintain a high level of client satisfactionWe are searching for a Customer Service Representative with:* 1- 2 years experience in customer service or sales in a high-volume environment* Excellent organizational and planning abilities* The ability to thrive under pressure and in an ever-changing environment* Clear and effective oral communication skills with the ability to effectively explain complex issues* Exceptional active listening skills and the ability to leverage probing question* An enthusiastic, ambitious, and charismatic personality* The ability to build rapport with customers of varying personalities* The ability to work flexible hours* High School Diploma/GED required, Bachelor Degree Preferred!Job Type: Full-timePay: $38,000.00 - $45,000.00 per yearBenefits:* Employee assistance program* Paid trainingSchedule:* Monday to Friday* Weekend availabilityWork Location: On the road

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