MAC Engineer

Arthur Grand Technologies Inc
Washington, DC
Nov 24, 2022
Nov 30, 2022
Engineer, IT, QA Engineer
Full Time
*Role : - MAC Engineer **Location : - 601 E St NW Washington, DC 20004 (Onsite from Day 1)**Duration: Long Term**Job Description**Mandatory skills: Jamf Apple Device Management Mac iPad iPhone TV Apple** Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users* *95% MAC support experience is must*Experience in *Jamf Apple Device Management Mac iPad iPhone TV Apple** Route problems to internal IM support staff.* Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.* Administer and provide User Access and Exit controls.* Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.* Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.* Work closely with IM support staff to obtain technical knowledge and to permanently solve chronic problems.* Training: Be willing to participate in on the job training designed to enhance skills and support capabilities.*Eligibility, Knowledge, Skills & Experience** 3-4 yrs of University education post High school (B.Sc. or Diploma)* 6+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.* _*Phone support experience is mandatory*_* _*Technical helpdesk or technical call center experience is necessary.*_* Disciplined, systematic problem-solving skills required.* Hands-on work experience with the following:* *MAC support experience is must** Windows Operating systems - Windows XP/ 7 /10* Remote desktop connectivity applications* MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange* MS Outlook:* Configuring the MS Outlook - via Exchange or POP* Making Calendar entries - setting up meetings* Sharing of calendar address book and contacts.* Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.* Setting up Rules in MS outlook* Internet Troubleshooting:* Knowledge of the working principles of DHCP and DNS.* Setting up/troubleshooting wired and wireless connections.* Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.* Troubleshooting internet explorer issues - like secured sites not opening* Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed* VPN and remote dial-in users* Support for laptop, desktops, and printers* Others: Adobe Acrobat and other common desktop applications* Basic knowledge of ITIL processes* Willing to work in 24 x 7 operationsJob Type: Full-timeSalary: $79,045.82 - $165,677.71 per yearSchedule:* 8 hour shiftAbility to commute/relocate:* Washington, DC 20004: Reliably commute or planning to relocate before starting work (Required)Experience:* REST: 1 year (Preferred)* Java: 1 year (Preferred)Work Location: One location