Customer Service Representative

Jones Networking
Baltimore, MD
Nov 19, 2022
Nov 30, 2022
Customer Service
Full Time
*Job Title: *Customer Service Representative*Industry: * Transportation Company*Location: * Baltimore, MD*Hours: * 8:30AM to 5:00PMJones Networkingis recruiting for a great Customer Service Representative who can provide support to individuals in multiple transportation programs. This position will report directly to the Customer Service Manager.*Customer Service Representative Position Summary: **- *Be able to answer incoming calls, make outbound calls, respond to customer questions and issues- Be able to enter all calls into a Call Management system- Be able to have conversations with customers, deal with any problem resolution and any follow-up actions that are necessary- Be able to work with a Supervisor and Manager to monitor performance- Be able produce documents for written communication with customers- Be able to perform other related work assignments as assigned*Customer Service Representative Qualifications Summary: *- 3-5 years of related customer service experience- Strong customer service and communication skills- Proficient with MS Office Suites- Strong verbal and written skills- Ability to work independently and within a team environment- Experience in the Transportation industry is a PlusApproximately $20.00 - $21.00/hour, depending on experienceJob Type: Full-timePay: $20.00 - $21.00 per hourSchedule:* 8 hour shift* Monday to FridayExperience:* Customer service: 3 years (Required)* MS Office Suite: 3 years (Required)Work Location: One location

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