Key Customer Service Representative

HMG Business Services
Towson, MD
Nov 16, 2022
Nov 30, 2022
Customer Service
Full Time
HMG Business Services is an innovative customer service consulting business built upon the hard work, tenacity, vision, and leadership its team members exemplify daily. We set the bar in crafting and executing world-class customer service and sales experiences for various business types. Our prowess for driving customer satisfaction and achieving sales performance objectives has led us to a partnership with Verizon and their 5G Home Division. Verizon has rolled out the first 5G wireless network designed to connect a home with ultra-fast internet speeds, and we are tasked to provide customer service and sales strategies. The ultimate goal of our newest campaign is to drive product awareness, increase sales efforts, and leave Verizon customers with outstanding customer experiences.The Key Customer Service Representative is integral to the Customer Service and Sales Teams, directly impacting new and existing customers daily. The essential function of the Key Customer Service Representative is to meet with potential customers, educate them on Verizon's new 5G home products and services, and facilitate an outstanding enrollment process. The Key Customer Service Representative will leverage their ability to build emotional connections with all types of people and consultative sales skills to achieve high performance in this role.*Key Customer Service Representative Core Responsibilities: ** Meet with new and existing Verizon customers to provide new product information and create buzz and excitement surrounding their new 5G Home services* Qualify potential customers, address customer questions and concerns, process orders, and maintain the customer relationship through the delivery and installation process* Attract new customers by building genuine relationships, actively listening to their wants and needs, and recommending products or services specifically designed to satisfy both* Maintain a comprehensive knowledge of industry-leading customer service and sales strategies and stay up-to-date on Verizon's products, services, and promotions* Assist and support customers through the front-end enrollment and sales process* Collaborate with other Customer Service Representatives and the Sales Department to ensure a seamless and optimal customer service and sales experience*Key Customer Service Representative Requirements & Qualifications: ** Possess outstanding customer service and sales skills with at least 1-2 years working in a customer service or client-facing position* Ability to listen and understand whether working with customers, clients, or fellow team members in the company* Has extreme attention to detail and a level of discretion when handling sensitive and private customer information* High level of interpersonal, communication, and active listening skills* Strong ability to problem-solve, think on your feet, and provide steadfast solutions* Reputation for being a dependable team player, but also can work in an independent settingJob Type: Full-timePay: $40,000.00 - $48,000.00 per yearSchedule:* Monday to Friday* Weekend availabilityWork Location: One location

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