*Hotel Front Desk/ Guest Service Agent*Be an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.Join us as our Hotel Guest Service Agent/Front Desk at our TownePlace Suites. (Room Count: 93)*Successful Candidate will be able to : ** Available to work mornings, evenings, weekends & holidays & some overnights.* Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.* TownePlace Suites or Marriott experience a plus.* Must possess excellent public relations skills and warm and friendly attitude*Summary: *Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.Job Duties* Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.* Coordinates the delivery of guest services by other hotel departments and outside businesses.* Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.* Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.* Handles check-out procedures swiftly and accurately and assists guests on departure.* Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.* Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.* Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department's cash register.* Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.* Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.* Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.* Maintains procedures for credit control and handling of financial transactions.* Maintains procedures for security of monies, guest security and emergency procedures.* Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.* Performs other assignments as requested.* Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.* Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.* Transfers charges and deposits to master accounts.* Closes necessary accounts at month end.* Prepares final reports of all daily revenue summaries.* Posts all room and tax revenues and late charges.* Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties)* Operates and/or understands in-house computer systems.* Maintains positive communication with accounting department.* Follows all company policies and procedures as outlined in Policy Manual.* Is skilled in and responsible for Life Safety Procedures and equipment.* Participates (at some properties) in MOD schedule.* Additional duties may be added at any time at the discretion of management.Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/DisabledJob Types: Full-time, Part-timePay: $15.00 per hourBenefits:* Employee discount* Health insurance* Paid time offSchedule:* 8 hour shift* Day shift* Holidays* Night shift* Weekend availabilityEducation:* High school or equivalent (Preferred)Experience:* Hotel experience: 1 year (Preferred)Work Location: One location