Solution Engineer (f/m/d)

DAVID Systems
Washington, DC
Nov 22, 2022
Nov 30, 2022
Engineer, IT, QA Engineer
Full Time
*About us*Since 1991, DAVID Systems, headquartered in Munich, Germany, with offices in Berlin and Washington DC, has been providing open, customizable, and scalable enterprise software to the audio industry and its rich media workflows. We are proud that our products and services are trusted by many of the largest and most innovative radio stations & media companies worldwide including the German ARD, the Swiss SRG, RTL102.5 in Italy, France MA$ $A' (C) dias Monde, NPR in the USA and NRK and P4 in Scandinavia.We are looking for a Solution Engineer (m/f/d) to strengthen our international Customer eXperience Group (CXG) team. As a Solution Manager you will contribute to, and continue to build long-term customer relationships through exceptional design, delivery, and support of our software, and by providing training and proactive care to our customers and partners.*Your tasks*The Solution Engineer is responsible for generating customer commitment on proposed solutions and customer satisfaction with the delivery of solutions.* Engage with existing and potential customers to understand their needs, and to identify potential solutions* Support sales activities with product and solution presentations, customer workshops etc.* Drive solution development, potentially from beginning to end, concept to delivery* Perform on-site work, including installation and configuration of Software* Advise customers on life-cycle management* Generate Bills of Material, Statements of Work, and other needed documentation to support sales processes* Represent the company at trade shows in the industry (regional and international)*Your profile** Minimum of 1 year experience as a Project, Sales- or IT Specialist in a software company or media organization* Self-motivated, team player able to sustain client-focus* Strong affinity for problem-solving and workflow design* Solid Experience of working in English - similar ability for German or French is a plus* Effective communication skills, including the transmission of technical details* Willingness to travel (eg, for customer projects and trade shows)*Nice to have** Experience with Production Software in Media or Audio* Familiar with networked, software-driven environments, SAAS Infrastructures* Audio and/or video production and/or engineering experience* Experience in working for collaborative software (eg SalesForce, CRM Dynamics, Confluence, JIRA )* Experience in change management* Passion for radio*We offer you: ** The possibility to learn about the booming audio and broadcasting business* Exceptional autonomy to develop your abilities in an agile environment* Flexible working hours and a good work-life-balance in an office-led, but remote friendly company* A diverse company culture and participation in international industry events* A leading company in the radio industry for over 30 years, privately owned with flat hierarchies* Full Medical / Dental / Vision* 20 days of vacation per year* Retirement Fund with 3% Matching_DAVID is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteranA$ cents A cents ' not A cents " cents s status, or any other classification as required by applicable law._Job Type: Full-timePay: $72,309.85 - $180,512.61 per yearBenefits:* Dental insurance* Flexible schedule* Health insurance* Vision insuranceWork Location: Hybrid remote in Washington, DC 20002