Flex Customer Service/Warehouse Associate

Broad Reach, Inc.
Millersville, MD
Nov 19, 2022
Nov 30, 2022
Full Time
Busy internet retail business in Millersville, MD is seeking a full time or part time Warehouse/Customer Service employee for the holiday season with the potential to convert to a full time permanent position to provide professional, efficient, and quality support to all customers and internal associates.Day-to-day duties include:* Picking, packing, and shipping orders* Receiving and stocking inventory* Taking customer orders over the phone with a helpful pleasant attitude* Taking customer service calls with a helpful pleasant attitude* Responding to customer emails* Processing returns and exchanges* Maintaining a good working knowledge of the products that we carry, their features, common product issues and solutions* Use computers to:- Develop a thorough understanding of our website and its organization- Use all aspects of our Order Management and Shipping systemsResponsibilities include managing customer relations by providing professional product knowledge and detail on product types and availability and using exceptional customer service skills to assist customers on the phone and in person.Qualifications:* Great personality* Hard working and reliable* Good communication skills* Must be comfortable using computers* Be a self-starter and always look for things that need to get done* Must be physically able to stand for hours at a time* Must be physically able to lift 30 - 40 pound boxes* Must be physically able to move around warehouse for long periods of timeWe are an Equal Opportunity Employer.To apply please send a resume and a brief introduction and include your full name, email address, and a good contact number.Job Duties:* Answer incoming customer inquiries* Collaborate with management teams to stay updated on new products, services, and policies* Record customer information within our customer service database* Engage with clients in a friendly and professional manner while actively listening to their concerns* Offer support and solutions to customers in accordance with the company's customer service policies* Other duties as requestedCommunication method(s) used:* Email* PhoneWork Remotely* NoJob Types: Full-time, Part-time, TemporaryPay: $18.00 - $20.00 per hourBenefits:* Employee discount* Paid time off* Retirement planSchedule:* Monday to FridayWork Location: One location