The Systems Support Engineer I is primarily responsible for working on a team at the Red River Service Desk located in Chantilly VA. This position will handle technical support requests directly from customers and collaborate with field engineers and extended teams. The engineer is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. Candidates must be energetic, focused and have good communication skills. Candidates also should have a strong motivation to learn new technologies and follow processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This position will report to a technical Team Lead.*Essential Duties and Responsibilities: ** Experience with desktop operating systems* Experience with Office365 Administration, included exchange, OneDrive, SharePoint and teams* Assist with taking inbound client phone calls from the call center and working with these end users to resolve issues.* Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLA's to achieve performance targets* Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues* Basic virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor* Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP* High level experience and knowledge of Windows and Mac operating systems* Basic knowledge of Backup Solutions* Basic knowledge of troubleshooting Remote Desktop Services and VPN* Basic understanding of core network components* Maintaining standards and documentation on an ongoing basis as products and technologies evolve* After-hours and weekend support may be requested from time to time and compensated accordingly*Minimum Experience and Certifications** Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy* Previous Experience in a fast-paced consulting or MSP environment as plus*Education and Certifications** Bachelor's degree desired* Desired certifications: CompTIA A+, Network+, OR Microsoft MCSA certifications, MS Azure Fundamental AZ900, AWS Cloud Practitioner, MS 365 Certified Fundamental MS-900*Additionally, an ideal candidate will possess: ** Strong consulting and communication skills* Confidence and experience in front of clients* Strong ability to work in a team-based environment* Ability to be a self-starter and possess good time management skillsJob Type: Full-timePay: $53,000.00 - $79,500.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Health insurance* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shiftWork Location: One location