Customer Service Advisor - Automotive

Corporate Offices
Culpeper, VA
Nov 17, 2022
Nov 30, 2022
Full Time
*LARGE SIGNING BONUS!*We now have an excellent opportunity for Customer Service Advisors for our established repair facility in Culpeper, Virginia to earn top dollar.*Benefits** 401K* Paid Vacation* Paid Holidays* Health Insurance* Voluntary Benefits Plans* Paid Training* Sales Bonuses that give you realistic opportunities to significantly increase pay.*Duties & Responsibilities** First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, and adhering to Company Customer Care standards to meet customer expectations.* Responsible for the organization and productivity of work order and register transactions, vehicle inspections, and service and replacement part knowledge.* Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.* Follow all policies and procedures related to cash, credit, check, refund and return policies.* Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.* Conduct and participate in routine express automotive services.* Primary driving force behind the implementation and constant execution of safety procedures.* Produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.* Effectively communicate with all associates, management, and customers.* May be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.* Other duties as assigned.We are especially interested in candidates with three (3) years of experience in the automotive service and repair industry but we will consider qualified candidates with less experience!/*Submit YOUR resume with confidenceJob Type: Full-timePay: From $65,000.00 per yearBenefits:* 401(k)* Health insurance* Paid time offDay range:* Monday to Friday* Weekend availabilityShift:* Day shiftExperience:* Automotive repair: 1 year (Preferred)License/Certification:* Driver's License (Required)Work Location: One location