A$ 'A' . Assist in tracking help desk calls pertaining to application, networking, and systems problems and issuesA$ 'A' . Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on priorityA$ 'A' . Software IntallsA$ 'A' . Assist in monitoring access requests and working with other IT teams to fulfill access requestsA$ 'A' . Walk customer through problem-solving process for known issues and perform hand-offs to escalation pointsA$ 'A' . Support user account and system access requestsJob Type: Full-timePay: $30,000.00 - $40,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftAbility to commute/relocate:* Herndon, VA 20170: Reliably commute or planning to relocate before starting work (Required)Experience:* Help desk: 1 year (Preferred)* Windows: 1 year (Preferred)Security clearance:* Secret (Required)Work Location: One location