Jira Analyst

GAMA-1 Technologies
Silver Spring, MD
Nov 15, 2022
Nov 29, 2022
Full Time
The ideal Business Analyst candidate will have experience in developing Jira (or like application) dashboards, analytics, and reporting solutions for business operations using the Atlassian Tool Suite including Jira Software, Jira Service Management, Jira Dashboards, JQL, Confluence, and Bitbucket (all Data Center editions hosted on Amazon Web Services).*Responsibilities: ** Replace manual reporting processes with automated reporting processes* Train users on how to appropriately utilize Atlassian products and plugins* Meet with stakeholders to identify JIRA Project, Confluence space and BitBucket project needs* Gather requirements for business processes and determine optimal ways to implement them within Jira projects* Work directly with multiple teams and business units to understand business needs and translate those to IT/business capabilities* Provide JIRA subject matter expertise in discussions regarding governance within JIRA, Confluence, and Bitbucket* Work with Agile projects and processes with multiple cross-functional teams* Perform requirements gathering, create/modify business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests* Create, maintain, and support dashboards and advanced filters for end users reporting capabilities* Meet with stakeholders to identify JIRA Project, Confluence space and BitBucket project needs and work with Engineers to implement them as appropriate* Participate as part of UAT and development process* Other duties as assigned*Required Skills: ** 6+ years of Business Analyst or equivalent, with the ability to develop & map Business processes, workflows & logic and rules* Experience developing dashboards, automated reports and analytics for Business & Product Operations, Program Management, or Scaled Agile (SAFe) processes across large enterprise organizations with JIRA or like applications,* Ability &/or knowledge of web hosted applications, sites and data libraries and indexing* 2+ years' experience with Jira, Jira Service Management, Confluence, BitBucket, Scrum Master (CSM) a plus* Some experience with JIRA Query Language (JQL) filters, and Confluence content management, JAVA, JAVA JRE, C++, or AJAX, scripting* Working knowledge of Jira projects, workflows, issue types, permissions, and notifications* Must possess experience developing documentation and SOP creation* Strong verbal and communications skills, working with senior leadership and across organizational teams* Ability to create a positive Customer Experience and high customer satisfaction rate at all times* Working knowledge of AWS (helpful)* Strong analytical and problem-solving skills (ability to explain technical issues in layman's terms)*Required Certification(s): *N/A*Required Education: ** Bachelor's degreeABOUT GAMA-1GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.u00fCX0m74Job Type: Full-time