Telephone Receptionist/Billing Clerk

Chestertown, MD
Nov 16, 2022
Nov 30, 2022
Full Time
*Works Hours: ** *Monday through Friday from 7:15 am to 3:15 pm Receives a one-hour lunch break, normally from 12:30-1:30 pm, of which 15 minutes is paid. During times when the department is short-staffed, lunchtime could vary. The normal workday is based on 7.25 hours.*Qualifications for Telephone Receptionist/Billing Clerk: * High school graduate or GED equivalent. Requires patience, composure, good enunciation, excellent communication/telephone skills, accurate typing & good computer skills. Previous multi-line telephone experience and billing/office experience preferred.*Duties and Responsibilities of Telephone Receptionist/Billing Clerk: *General: The Receptionist serves as the primary individual for answering and transferring incoming calls. The Receptionist is to represent LaMotte Company in a professional and courteous manner, executing the most proficient telephone etiquette techniques always. Additional responsibilities include billing, scanning and other office related duties as assigned.Specific:* Maintains operation of multiple telephone lines: /** Answers the telephone in a courteous, friendly, and professional manner. (For example: Good morning, LaMotte Company, how may I direct your call?)* Answers all incoming calls and transfers to appropriate department or individual as needed.* Retrieves messages left in company mailbox and forwards to appropriate individual.* Maintains knowledge of employees' names, departments, and work shift.* Pages individuals for telephone calls, addressing them by Mr., Mrs., Ms., etc.* Screens calls for individuals, as requested, by asking for full name, company, etc. Requirements for screening calls will vary, as requested by upper management.* Is knowledgeable of the operation and special features of our telephone system.* Communicates any problems regarding the telephone system to Customer Service Manager and IT.* Billing orders. /** Retrieves material que reports from the shipping dept throughout the daythat are ready for billing.* Performs billing process by selecting appropriate Pack IDs' and marking them as shipped.* Reads and follows instructions on material que reports that relate to the billing process and handling of paperwork of an order.* Ensures that all orders are billed that are shipped each day.* Invoice distribution, scanning. /** Retrieves printed invoices from export printer and mails to customers.* Pulls invoices for credit card orders and forwards to accounting.* Completes vouchers and returns to customer for payment when needed.* Scans and attaches material que reports, bill of ladings and any additional.* Copier/Fax Machine. /** Assists with maintenance of copier/fax machine.* Helps others when problems arise.* Communicates with customer service manager when machine is down, and outside service vendor needs to be contacted.* Performs other duties relating to but not limited to customer service, technical support, marketing, and literature fulfillment as assigned. /**Environmental/Physical Factors for Telephone Receptionist/Billing Clerk*:* Works indoors in temperature-controlled environment.* No significant exertion required.* Primarily sits at desk and works on computer and talks on telephone; however, walks to fax machine, other work areas or meetings as needed.Monday - Friday, 7:15 am to 3:15 pm7.25 hours, with overtime as needed.Job Type: Full-time