JOB DESCRIPITON:Sanametrix is currently identifying qualified candidates for a Desktop Support Specialist II position located in Washington, DC Duties.Responsibilities:* Must have at two or more years of experience servicing customers in a Desktop Support role.* Configure, installs, and supports desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.* Provides enhanced desktop and user support service to VIP customers.* Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.* Configures IT devices for secure operations Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.* *Must have some MAC or Apple Experience *Connects and configures IT devices to use computer networks.* Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates.* Provides software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.* Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.* Provides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.* Develops end-user documentation and instructions.* Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support.* Supports disaster recovery and adapts to various types of situations, clients, and tools.* Ability to work well under pressure and to meet deadlines as needed.* Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.* Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.* Stays in regular communication throughout the day with other tiers of support and Management staff.* Maintains a professional attitude and appearance, while always providing excellent customer service, to include maintaining a good work ethic and assisting other analysts when needed.* Participates in troubleshooting of issues with the drive towards root cause identification. *Must be able to obtain a Public Trust security clearance.** Experience with Mac hardware and software is desired.One or more of the following industry certifications is highly desired.* Help Desk Institute (HDI)* CompTIA A+* CompTIA Network+* CompTIA Security++* MCSA: Windows 10MCSE: Desktop InfrastructureMCDST: Microsoft Certified Desktop Support Technician* ITIL Foundation (within 3 months of hire).The customer requires successful candidates to agree to obtain ITIL Foundation level certification within their first 3 months of employment.Work Location:* One location* *All candidates are expected to work in the customer location full-time in person*Job Type: Full-timePay: $24.00 - $28.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible schedule* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Professional development assistance* Vision insuranceSchedule:* Monday to FridayWork Location: One location