*Location: M st NE, Washington, DC 20002 (on-site only)**Duration: 5+ years**Work Authorization: US Citizenship only*/**/*Requires US Citizenship/*/**Turbo Federal is seeking an energetic self-starter Help Desk/Desktop Support specialist to join a small team in support a government agency in Washington DC and provide Level 1 and Level 2 help desk support.Turbo offers a comprehensive compensation package that's customizable for each individuals unique needs. We also offer C2C or 1099 alternatives as well.We look forward to receiving your qualified resume and discussing this position and our company in more detail with you!*JOBTASK DESCRIPTION: ** Experience supporting clients within the Department of Justice highly desirable* Exceptional communication skills, both in-person and over phone* Application support for all baseline software (see software list below)* Call center and dispatcher for non-baseline software and technologies* Document and close all Level 1 and 2 incidents in Remedy* Develop SOPs for addressing recurring software and/or hardware problems or issues and update as required* Develop and compile various reports from the Remedy database for Division management* Track and close (in Remedy) all Level 3 incidents referred to the OIT staff* Call center for printer problems; inspect printer and if unable to fix then initiate call to printer repair techs; track and document the printer repair in Remedy* Troubleshoot Tablet hardware problems* Troubleshoot remote access problems including issues with Connectivity software used for remote access to DOJ systems (via Remote Access)* Troubleshoot iPhone hardware and send/receive problems* Troubleshoot laptop hardware and connectivity problems* Troubleshoot TABLET connectivity problems* Unlock user accounts* Use remote access tool to connect to user Tablet to troubleshoot* Provide deskside support, if neededFamiliarity with the following applications:*SOFTWARE EXPERIENCE REQUIREMENTS: *Help Desk personnel should have in-depth knowledge of the below applications and be prepared to provide support both telephonic, in-person, and remote desktop.* *Open Text eDocs - Document Management (DM) Document Management client** Adobe Acrobat Suite XI Portable document reader/publisher* AdobeConnect Webinar Application* Google Chrome Internet Browser* GoToMeeting/ LogMeIn Webinar Application* Java 2016 8 Active content* LexisNexis Case Map Suite 10.1 Automated review of legal cites and styles* Microsoft Internet Explorer 11 Internet Browser* Microsoft Office Suite 2013 (Includes Outlook, Word, Excel and PowerPoint, Skype for Business)* Microsoft Windows 7 Desktop Operating System* Remote Desktop Connection Remote Access* WinZip 18.5 Data Compression UtilityJob Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Professional development assistance* Relocation assistance* Retirement plan* Vision insuranceSchedule:* 8 hour shift* Day shift* On callCOVID-19 considerations:Yes, currently this position is 1 to 2 days onsite, and the rest is remote. Staff in office are social distanced and are required to wear masks if unvaccinated.Ability to commute/relocate:* Washington, DC 20002: Reliably commute or willing to relocate with an employer-provided relocation package (Required)Application Question(s):* Do you have "USC" work status?* Are you comfortable with a salary range of $40K - $50k with full benefits?Experience:* Help desk: 1 year (Required)* Windows: 1 year (Preferred)* Call center: 1 year (Required)Work Location: One location