*Job Summary*Front Office Job SummaryWe are seeking a highly-skilled and self-motivated front office worker to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.Front Office Manager Job SummaryWe are seeking a responsible, experienced front office manager to join our growing organization. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, able to handle questions, complaints, reservations, and bookkeeping.*Responsibilities and Duties Operation Manager*Front Office Duties and Responsibilities* Greet clients and set a positive office atmosphere* Answer the phone, take messages, and redirect calls to appropriate offices.* Organize and maintain files and records; update when necessary* Create and maintain updated documents and spreadsheets* Oversee the sorting and distribution of incoming mail* Prepare outgoing mail (envelopes, packages, etc.)* Operate office equipment, such as photocopier, printers etc.* Organize bookkeeping and issue invoices/checks* Record minutes of meetings and dictations* Inventory the stock of office supplies and order what is needed* Front Office Manager Duties and Responsibilities* Assign tasks and ensure all staff positions are covered for the duration of shift* Field complaints and address visitor concerns* Answer phone inquiries, direct calls and provide basic information* Oversee and manage support staff, receptionists, and security guards* Address complaints and requests with quality customer-service skills* Recruit and train new employees* Maintain office equipment such as photocopier, fax machine, etc.* Monitor front desk and ensure all employees comply with all security procedures for visitors* Oversee mail deliveries, packages, and couriers* Purchase, track, and invoice office supplies* Create, organize, and maintain schedules for all employees* Ensure front desk is covered at all times* Perform bookkeeping, reservations, and clerical duties* Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed*Qualifications and Skills*Front Office Manager Requirements and Qualifications* Bachelor's degree or certification in management in related field preferred.* Two years previous experience as a front office manager or a related role preferred* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)* Solid customer-service skills* Excellent leadership, team building, and management skills* Encouraging to team and staff; able to mentor and lead* Excellent verbal and written communication skills* In-depth understanding of the industry* Strict adherence to company philosophy/mission statement/sales goals.*CORE WORK ACTIVITIES**Leading Operations Team** Ensures that goals are being translated to the team as they relate to guest tracking and productivity.* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.* Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.* Ensures that the team has the capabilities to meet expectations.* Leads by example demonstrating self-confidence, energy, and enthusiasm.* Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.*Managing Property Operations Function(s)** Follows property specific second effort and recovery plan.* Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.* Takes proactive approaches when dealing with employee concerns.* Extends professionalism and courtesy to employees at all times.* Communicates/updates all goals and results with employees.* Meets semiannually with staff on a one-to-one basis.* Assists/teaches the team scheduling against guest and hours/occupied room goals.* Performs hourly job functions as needed.*Managing and Monitoring Activities that Affect the Guest Experience** Provides excellent customer service by being readily available/approachable for all guests.* Takes proactive approaches when dealing with guest concerns.* Extends professionalism and courtesy to guests at all times.* Responds timely to customer service department request.* Ensures all team members meet or exceed all hospitality requirements.*Managing Profitability** Assists in performing a required annual Quality audit with GM & RD.* Ensures a viable key control program is in place.* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.*Conducting Human Resources Activities** Interviews and assists in making hiring decisions.* Receives hiring recommendations from team supervisors.* Ensures orientations for new team members are thorough and completed in a timely fashion.Job Type: Full-timePay: $12.50 - $14.00 per hourBenefits:* Employee discountSchedule:* 10 hour shift* 12 hour shift* 8 hour shift* Day shift* Holidays* Night shift* On call* Weekend availabilityWork Location: One location