Housekeeping Supervisor

Holiday Inn Express and Suites Chambersburg PA
Chambersburg, PA
Nov 23, 2022
Nov 30, 2022
Full Time
Supports the housekeeping manager by ensuring all cleanliness standards are met. In the absence of the housekeeping manager the supervisor will assume their duties.*Essential Job Duties** Supervises the work of the Housekeeping staff in assigned area,* Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.* Promptly reports any maintenance issues* Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance* Checks all vacant rooms.* Ensures staff is following all uniform and appearance standards* Checks all housekeeping carts for linens, supplies and neatness* Reports any unusual activity or areas of concern to manager* Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily* Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely* Follows proper key control procedures to ensure 100% compliance of safety procedures* Reports room status in assigned area promptly to the Front Desk* Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.* Provides courteous guest service and responds promptly to guest questions, concerns or requests* When needed, assists in performing daily laundry, housekeeping, and houseman job tasks* In the absence of Department Head, distributes room assignments and monitors hours* Assists with interviewing and hiring, as well as coaching and counseling, as requested* *Additional duties may be added at any time at the discretion of management**Consistently models the behavior of a *_*Baywood Ambassador*_ *who: ** Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag* Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact* Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction* Fosters teamwork by offering assistance to others, as needed* Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department* Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures* Recommends other Baywood properties to our guests, when asked* Consistently demonstrates our *It's My Pleasure* service philosophy by identifying and seizing each golden opportunity to exceed guest expectationsJob Type: Full-timePay: $13.00 - $14.50 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 10 hour shift* 8 hour shift* Day shift* Holidays* Monday to Friday* Overtime* Weekend availabilitySupplemental pay types:* Bonus pay* Signing bonusAbility to commute/relocate:* Chambersburg, PA 17201: Reliably commute or planning to relocate before starting work (Required)Experience:* Cleaning: 1 year (Preferred)Work Location: One location