Retail Sales Associate/Manager

The UPS Store
Kensington, MD
Nov 23, 2022
Nov 30, 2022
Full Time
*JOB DESCRIPTION*The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has a strong willingness to learn, wants to take accountability for their work, is comfortable problem solving, and has a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.We are proud to offer a friendly and healthy work environment.*RESPONSIBILITIES** Delivers outstanding customer service to walk-in customers and telephone inquiries* Continuously practices good listening skills with customers, team members, and leadership.* Takes ownership of the customer's shipping needs and offers viable solutions* Takes action to learn all product and service offerings, alternative solutions, and industry trends* Operates all equipment, software, and devices in an expert fashion and is willing to teach others* Takes responsibility for packaging jobs, including following all packaging guidelines and learning packing techniques (box sizes, box types, packaging materials and tools)* Understands store pricing and monitors daily, weekly monthly sales reports.* Maintains a clean and safe working environment* May open and/or close the store and perform end-of-day procedures.* Operates and maintains print and finishing equipment* Maintains a positive and upbeat attitude with customers and co-workers.*QUALIFICATIONS** High school diploma or GED required* Retail/customer service experience* Excellent communication and people skills; Outgoing* Strong computer skills, including Microsoft Office and Adobe Suites* Outstanding phone skills* Strong verbal and written communication skills, including spelling and math* Prompt, reliable, and responsible* Able to lift 40+ pounds* Spanish speaking is a plusJob Type: Full-timePay: $15.00 - $23.00 per hourShift:* 8 hour shift* Day shift* Evening shift* Morning shiftSupplemental pay types:* Bonus payWeekly day range:* Every weekend* Monday to Friday* Weekend availabilityEducation:* High school or equivalent (Preferred)Work Location: One location