Service Coordinator

Automotive Lift Service
Hanover, PA
Nov 24, 2022
Nov 30, 2022
Program Manager
Full Time
*Automotive Lift Service *is a rapidly growing Company that specializes in the service and installation of automotive lifts and garage equipment. We are looking to hire a *Service Coordinator.**Position Description: *The *Service Coordinator* will respond to customer inquiries and technical questions; work with the service team; and reports to the Director of Operations.*Duties and Responsibilities include, but are not limited to: ** Answer & listen to incoming telephone calls, inquiries, and request for service.* Address/respond to technical inquiries for service-related questions.* Assist Service Manager to develop repair estimates and submit for customer approval.* Prepare commercial lift equipment sales quotes and submit for customer approval.* Assist Service Manager overseeing daily schedule of service technicians.* Maintain inventory of repair parts and submit orders for replacement inventory.* Submit orders for non-inventoried, replacement parts with suppliers.* Assist Service Manager conducting daily, morning technician meetings.* Record daily tracking of equipment/supplies loaded on delivery vehicles.* Address customer complaints.* Oversee ALI Inspection schedule and contact customer base regarding expiration of current certifications.* Work/schedule services with Third Party administrators (ie, Snap-on, Lane Valente, etc.).* Submit billings to Third Party administrators.* Respond/provide estimates for new lift sales/installation for Advantage and Backyard Buddy lifts.* Respond to technical questions/inquiries for Advantage & Backyard Buddy lifts.* Oversee needs of inventoried replacement parts for warranty.* Other duties and responsibilities as assigned.*Education and Experience: ** College graduate or equivalent combination of education and experience.* Experience in a Service Coordinator role is a plus.*Job Qualifications: ** Must be capable of setting priorities and working under pressure.* Must be able to multi-task, planning several events simultaneously.* Lead by example, self-motivated, and positive attitude.* Ability to work well with internal and external participants is essential.* Must have professional phone etiquette.* Must possess professional verbal and written English communication and organizational skills.* Ability to work with others in a team environment.* Ability to explain technical information to nonprofessionals.* Must have ability to perform basic business mathematical calculations.Job Type: Full-timePay: $45,000.00 - $60,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* Monday to FridayWork Location: One location