Electronic Security/IT Tier 2 Support Specialist

Windsor Mill, MD
Nov 19, 2022
Nov 30, 2022
Full Time
Electronic Security IT Tier 2 Support SpecialistSecurityhunter is a leading provider of physical and electronic security systems to federal agencies. We are based in Baltimore, Maryland and we are looking to expand our technical team in the Maryland area.*Job Description & Qualifications**Daily Duties*A' . Provide remote and onsite advanced troubleshooting support to end-users.A' . Troubleshoot network connectivity issues for onsite and remote locations.A' . Serve as an escalation point for all unresolved Tier I support issues.A' . Assess, assist with implementation, communicate, and deliver training on applications and updates with end user(s)A' . Provide a high level of customer service to all end users.A' . Communicate with end-users as required, keep users updated on support progress, and notify them once the issue has been resolved.A' . Support various window platforms up to and including Windows 10A' . Troubleshoot, maintain, repair, upgrade and install various desktop computer hardware and other network equipment.A' . Set up and support hardware, software, network access, and other equipment.A' . Ability to handle high call volumesA' . Participate on cross-functional teams, design reviews and project meetings with client, construction management and installersA' . Develop and submit device programming for field equipment operationsA' . Provide second-level support for end users and field technicians as neededA' . Strong Troubleshooting SkillsA' . Coordination of service and support of building automation, access control and CCTV installations.A' . Perform system administration duties for access control, CCTV, alarm systemsA' . Produce reports based on access control data to support Investigations and AuditingA' . Provide support, troubleshooting, and training on CCTV applications*The minimum requirements we seek: *A' . Associate's degree or in lieu of a degree, a High School Diploma or GED with 2+ years' experience in project management, design, engineering, installation, or system administrationA' . One or more years of experience with Microsoft Office, including Word, Excel, PowerPoint and OutlookA' . Experience with Windows Active Directory.A' . Knowledge of Microsoft Office.A' . Experience with supporting remote users.A' . Intermediate understanding of computer networksA' . Excellent Customer ServiceA' . IP Video experienceA' . A comprehensive knowledge of integrated security systems is required.A' . Experience with applications, network architecture, client/server systems*Other Preferred Requirements*A' . Bachelor's degree in Information Technology fields of study, Electrical fields of study or Project Management* 2+ years of experience in security systems* Solid grasp of security technology - access control, CCTV, intrusion alarm systems* AMAG, Lenel, Bosch, DMP and Milestone certifications preferredA' . Experience in managing systems over a corporate networkA' . Project Coordinator/Manager experience preferredStarting Salary Range: $26 to $32 per hourJob Type: Full-timePay: $26.00 - $32.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Professional development assistance* Referral program* Retirement plan* Vision insuranceSchedule:* Monday to FridayExperience:* Electronic Security: 1 year (Preferred)* Customer support: 1 year (Preferred)Work Location: One location