MetroStar Systems is looking for a *Systems Support Technician* that loves hands on support and passionate about delivering and improving a positive experience for employee's workstations and systems they use. If you want to join a company that values a positive and collaborative work experience, finding long-term technical solutions (not band-aids) and are open to commuting a few days a week to Reston, VA, we want you to work for MetroStar!Our IT Operations Team is responsible for delivering reliable and secure systems so our corporate and customer operations have the resources they need to get work done, not fighting technology. We develop our members through collaboration, sharing experiences, and challenging opportunities to foster growth. Come be a game changer and join our team!MetroStar's inclusive community and unique culture have garnered us numerous awards including this year's recipient of IDG's Insider Pro and Computerworld's 2021 Best Places to Work in IT award, which recognizes IT companies with outstanding workplaces and cultures for technology professionals. This year marks the tenth year of MetroStar receiving this prominent award. In addition to this, we have also been awarded Inc Magazine's Best Places to Work, Washington Post's Top Workplaces, and Computerworld' Best Places to Work (8x awardee).Don't meet every single Must Have? Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! A$ cents A cents ' not A cents € oe The MetroStar People & Culture Team*You're a great fit if you: ** Use and troubleshoot Windows workstation but also Mac or Linux from time to time.* Like a team to bounce ideas off of but also reaching out to offer help* Enjoy meeting new folks, discussing their challenges, and finding ways to overcome challenges to work.* Are passionate about finding new tools and processes to provide higher quality service and support*You'll love our opportunity if you have: * (This is the stuff you *MUST have* to be a fit)* 3+ years of experience supporting Windows workstations in professional capacity* 3+ years using and supporting Microsoft Office products* 2+ years supporting accounts using Active Directory or Office 365* knowledge of Operating System fundamentals to include bare-metal installation, configuration, troubleshooting and maintenance* the ability to diagnose workstation hardware, accessory and software issues and implement a solution* an understanding of ticket systems, escalation, and how to triage incidents and requests* a bachelor's degree in an IT related field OR at a minimum, an associate degree (IT related degree) while actively working towards obtaining a bachelor's degree* a Secret level security clearance, or the ability to obtain*We'll REALLY love it if you have: * (This is the bonus stuff that makes you stand out)* an A+ or ITIL Certification* experience with Macs and Linux desktops* experience with Endpoint Deployment and Management Tools (System Center, Microsoft Intune/Office 365, Jamf)* supported a software development userbase* experience with minor datacenter/server hardware tasks such as running cables, racking equipment, and managing inventory*What your day will look like: ** You'll work with IT Operations personnel of all tier levels to discuss issues and initiatives, load balance assignments, and communicate on work progress on user requests for hardware, software, and general requests.* You'll also provide hands-on and remote assistance to other users and team members to troubleshoot issues and implement necessary solutions.* You'll provide day-to-day support of workstations and line of business applications both on-premise and cloud (SaaS) systems.* You'll train new employees on basics of their IT hardware and software systems as well as get them comfortable with multi-factor authentication* You'll investigate systems or process problem areas, as well as and research and deliver solutions towards our theme of continuous improvement*The Admin Stuff: *In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.*The Legal Stuff: *MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.Job Type: Full-time