Service Manager

Rippeon Equipment Co.
Halethorpe, MD
Nov 16, 2022
Nov 30, 2022
Full Time
*Service Manager - Full Time (Baltimore Location)*Rippeon Equipment Co is a prominent organization in the agricultural, landscape & construction field, looking for a motivated, energetic, and friendly individual to join our Service Department.As a service manager you will be responsible for running service department and keeping service staff on task at all times. You will also manage drivers with pick and deliveries for repairs and new equipment sold. Working with Warranty, parts and the sales department are a must. You will also determine problems and services by listening to customer's description of symptoms via phone call or in person. You will clarify description of problems, check equipment maintenance records and examine service schedules.*Further responsibilities include: *Greet customers when they arrive at the service center and check equipment inA cents € cents Verify warranty equipment coverage by examining records and papersA cents € cents Explain provisions and exclusionsA cents € cents Develop estimates by costing materials, supplies & laborA cents € cents Calculating customer's payment, including deductiblesA cents € cents Prepares repair orders (RO) by describing symptoms, problems, and causes along with repairs and services requiredA cents € cents Obtain approval signaturesA cents € cents Maintain customer rapport by: explaining estimates and expected return of equipment, obtaining customer approval of estimates, and providing contract telephone numbersA cents € cents Answering questions and concernsA cents € cents Arranging drop off and pick up of equipment*Minimum Job Requirements & Qualifications*Education: High School Diploma or GED equivalentA cents € cents Experience preferred; pay based off experienceA cents € cents Excellent communication & organizational skills (written and verbal)A cents € cents Ability to communicate with mechanics, managers, and customers on a daily basisA cents € cents Familiar with being able to write Repair OrdersA cents € cents Foundation of Mechanical knowledgeA cents € cents Must have Point of Sales Terminal experience*Compensation: *Health benefitsA cents € cents Retirement planA cents € cents Paid holidaysA cents € cents Paid vacation/*90 Day probation period for all new hires/*Rippeon Equipment Co. has been family-owned for over 50 years and take pride in the relationships and rapport we have with all of our customers. Customer satisfaction is our number one priority and can only be achieved by our commitment to quality and excellence. We strive to take care of our customers by providing quality service and technical expertise in the agriculture field. We have 4 locations in which we serve our Maryland communities. Gaithersburg, Frederick, Westminster, and Baltimore.Rippeon Equipment Co. is an EOE (equal opportunity employer). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Job Type: Full-timePay: From $28.00 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceDay range:* Monday to Friday* Weekend availabilityShift:* 10 hour shiftAbility to commute/relocate:* Halethorpe, MD 21227: Reliably commute or planning to relocate before starting work (Required)License/Certification:* Driver's License (Preferred)Work Location: One location

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