Operations Manager

Home Chef
Curtis Bay, MD
Nov 16, 2022
Nov 30, 2022
Full Time
Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.comand in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.As the COVID-19 situation evolves in the US and worldwide, we are taking all the necessary precautions, per the CDC guidelines, to keep our employees and customers safe.Home Chef Production Manager is responsible for overseeing the Production department and managing multiple Shift Managers in a multi-shift environment with 200 + full-time associates on a daily basis. The Operations Manager is responsible for directly leading and managing the production team and partnering across departments within the plant to convert raw product into meal kits efficiently and with high quality._*Coaching & Development: *_* Builds strong working relationships with all Shift Managers, supervisors and employees and continually strives to help all levels grow and improve in their roles* Sets clear performance targets for Shift Managers and discusses progress against plan on a daily basis* Ensures Shifts Managers are effectively utilizing all standard tools* Helps to create a coaching culture by providing both positive and developmental feedback to shift managers, supervisors and employees* Assists all levels within the organization with problem solving issues impacting production* Helps develop effective people management skills of shift managers, supervisors and leads* As necessary, resolves personnel problems by investigating issues, identifying solutions, and recommending action while treating employees with respect through the process._*Production Planning: *_* Takes ownership of production plan for both upcoming and current menu* Partners with procurement team to establish delivery timelines for all products on upcoming menus* Sets daily shift-level production targets for labeling, portioning, meal bagging, and boxing* Proactively collaborates with other plants to share best practices* Continually learns from experience to improve production KPIs over time* Communicates with plant management throughout Home Chef when issues arise that will affect all operations_*Food & Employee Safety: *_* Ensures all Home Chef GMP's and operational guidelines are being followed and enforced.* Follows and adheres to all safety protocols set forth by Home Chef including but not limited to: Lock out/Tag out procedure, instilling and ensuring a safe work environment, housekeeping in all areas, ensuring all employees are follows proper safety guidelines* Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; ensures adherence to established policies and procedures* Drives and improvement adherence to safety observations and checks to ensure all mgmnt is following guidelines_*SOPs & Audits: *_* Partners with Continuous Improvement (CI) team in development of new SOPs and modifications to existing SOPs* Knows and drives adherence to all Standard Operating Procedures (SOPs) for production, warehouse, and quality departments* Supports SOPs audit program as defined and conducted by the CI team* Owns all plant specific Production SOPs and ensures documents are kept up to date in SOP database_*Communication & Leadership: *_* Leads by example and embodies Home Chef values of Customer First, Best-in-Class Team, Ownership, Pursue Excellence, and Deliver Happiness* Cultivates culture centered around positive motivation and mutual respect* Drives strong communication across shifts and departments by ensuring huddles and daily communications are completed effectively* Demonstrates willingness to work flexible shifts in order to devote equal attention to all shifts* Maintains quality service by establishing and enforcing organization standards* Develops and maintains strong working relationships with Asst plant manager and Home Chef leadership, across other departments (warehouse, maintenance, FSQA, HR, and procurement), and within production team* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies_*KPI Management: *_* Responsible for managing direct labor on a weekly basis, including but not limited to scheduling to meet labor KPIs and making adjustments as needed to ensure 100% order fulfillment* Provides shift level labor targets to shift managers and provides feedback to shift managers on labor performance and error percentage from previous day* Owns communication of weekly KPIs to department managers and ensures relevant KPIs are being appropriately communicated to supervisors leads, and hourlies* Must adhere to budget protocol for the building, reviewed with asst PM on a weekly basis*Qualifications: ** Completion of a two-year program such as an Associate degree* 3+ years of proven direct supervision and management experience (Food Manufacturing preferred)* Experience in food manufacturing highly desirable* Experience with Sanitation and Quality Policies and Procedures highly desirable.* Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams*More About Us**Perks and benefits: ** Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!* Medical, dental, vision, life and disability insurance available* Paid holidays, sick time and vacation time* 401k program* Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses*How We Work Together**We are humble team players.*We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.*We are pragmatic next-level thinkers.*We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.*We take ownership.*We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.*Be at Home at Home Chef*We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team._Home Chef is an equal opportunity employer._Job Type: Full-timePay: $80,000.00 - $101,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Professional development assistance* Referral program* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* Night shift* Weekend availabilitySupplemental pay types:* Bonus payApplication Question(s):* What are your salary expectations?* Please provide your email address so we can send you an invite to interview:Experience:* Food production: 1 year (Preferred)Work Location: One location

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