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General Manager

Tropical Smoothie Cafe
Oxon Hill, MD
Closing date
Nov 30, 2022

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Management, Program Manager
Full Time
Career Level
Experienced (Non-Manager)
SUMMARY OF RESPONSIBILITIESThe General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include hiring, managing, training and disciplining restaurant team members as well as the management team. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality. The position will lead and develop the manager to drive catering and increased sales. The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards.ESSENTIAL FUNCTIONSA cents € cents Wears an "owner's hat"A' in operating the store.A cents € cents Knowledgeable and proficient in each position within the cafe.A cents € cents Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.A cents € cents Recruits, interviews, hires, and trains new Crew Members to ensure the cafA$ (C) is staffed at the appropriate level.A cents € cents Manages and delegates daily functions of the cafA$ (C) including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.A cents € cents Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.A cents € cents Manages the brand experience, including hospitality, quality control, and speed of service.A cents € cents Ensures all safety and security policies are being followed as set by the brand.A cents € cents Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.A cents € cents Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.A cents € cents Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.A cents € cents Manages labor to ensure proper staffing levels to meet the budget and sales strategy.Manages the inventory and par levels. Ensures equipment is operable to execute brand standards.A cents € cents Drives servsafe compliance and proper food handling procedures.A cents € cents Performs any additional tasks necessary to run the store.REQUIRED EXPERIENCE & KNOWLEDGEA cents € cents 5 years of food service experience or hospitality degreeA cents € cents Legally able to work within the State and Federal guidelines.A cents € cents Servsafe certification required.A cents € cents Strong in driving operational execution in both FOH and BOH.A cents € cents Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.PHYSICAL REQUIREMENTSA cents € cents Continuous standing and walking throughout the duration of each shift.A cents € cents Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.A cents € cents Constant face-to-face interactions with crew members and customers.A cents € cents Safely navigate in a fast-paced cafA$ (C) environment.A cents € cents Ability to multi-task and remain positive in sometimes stressful working conditions.WORKING CONDITIONS* General Managers can expect to have a 55-hour work week, dictated by the needs of the business.* Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.* Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.* Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.* Fun, fast paced, upbeat environment with no fryers!* Comfortable with a high level of changeJob Type: Full-timePay: $55,000.00 - $60,000.00 per yearBenefits:* Employee discount* Health insurance* Paid time off* Vision insuranceExperience level:* 1 yearRestaurant type:* CafA$ (C) * Quick service & fast food restaurantShift:* 10 hour shift* 12 hour shift* 8 hour shift* Day shift* Morning shift* Night shiftWeekly day range:* Monday to Friday* Weekend availabilityCOVID-19 considerations:All customers and employees are required to wear a mask.Ability to commute/relocate:* Oxon Hill, MD: Reliably commute or planning to relocate before starting work (Required)Education:* High school or equivalent (Preferred)License/Certification:* Driver's License (Preferred)* ServSafe (Preferred)Work Location: One location

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