This job has expired

Program Manager, QICO

Washington Metropolitan Area Transit Authority
Washington D.C
Closing date
Dec 1, 2022

Job Details


  • Bachelor's Degree in Engineering or similar field from an ABET-accredited college or university program, with a focus in quality, quality control, quality improvement, industrial engineering, manufacturing engineering or statistical/data analytics.
    • In lieu of a Bachelor's Degree , a High School Diploma/GED and 4 years of experience in engineering or related field with a focus in quality, quality control, quality improvement, industrial engineering, manufacturing engineering or statistical/data analytics.

  • A minimum of 10 years of progressive responsibility and experience in a quality/lean, and management field.

  • Possession of a current, valid local motor vehicle operator's license issued from the state of residence.
  • Ability to acquire and ASQ (American Society of Quality) certification as a QCE (Certified Quality Engineer) within 18 months of hire.

  • Master's Degree Business/Engineering Management, Engineering, or similar field with a focus in quality, mathematics or data analytics.
  • Quality Improvement Associate (CQIA) certification.
  • Certification in Lean Six Sigma preferably to at least a Green Belt and more preferably a Black Belt certification.
  • Project Management Professional (PMP) certification

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Quality Assurance, Internal Compliance and Oversight (QICO) Program Manager is responsible for leading organizational quality, performance, efficiency, and cost savings within any of the Authority's oversight activities, or asset groups. The role will effectively promote the implementation of improvement actions, and resolve quality issues within operations and maintenance and manage quality and lean initiatives by leading a diverse team of managers, engineers, quality officers, and inspectors.

  • Develop, review, and update Business Plans, Quality Assurance Program Plans, Audit Plans, and other quality program documentation.
  • Provide guidance and leadership to subordinates in matters of Quality Assurance, Engineering, Operations, and Program Management.
  • Partner with internal stakeholders to review action items, findings, recommendations and audit plans, to ensure continuous improvement and safe guard the Authority against undue loss and risk.
  • Review and approve audit reports, assessments, and various other internal documentation.
  • Execute continuous improvement strategies by translating business objectives into actionable projects.
  • Develop and Deliver reports to Senior Management on the status of Quality Assurance initiatives and activities.

  • Communicate QICO's continuous improvement mission, vision, and philosophy and expectations.
  • Act as a change agent around continuous quality improvement opportunities.
  • Create, maintain, and sustain quality documentation such as such as quality manuals and procedures.
  • Perform other duties, responsibilities, special projects and/or assignments may be issued by the manager to meet the broader needs and requirements of WMATA's mission.
  • Meet with External Suppliers and Contractors to review program status, and quality issues that affect Authority delivery and performance.
  • Communicate QICO's continuous improvement mission, vision, and philosophy and expectations.
  • Conduct Pulse Checks to ensure the health of the Quality Management System and the ability of team members to perform assigned tasks efficiently

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.


The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.



Company info
600 Fifth St. NW

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