HR Administrator I, Employee Services

Employer
CACI
Location
Oklahoma City, OK, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
269045
Function
IT
Hours
Full Time
HR Administrator I, Employee Services
Job Profile:
HR Administration S2

JR Type:
Evergreen
Job Category:
Human Resources
Minimum Clearance Required to Start:
None
Percentage of Travel Required:
Up to 10%
Type of Travel:
Local
Program/Opportunity Name:
Corporate Indirect
Referral Bonus Plan:

Job Description:

This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You'll Get to Do:

The HR Administrator facilitates resolutions to complex employee and manager inquiries as appropriate; provides subject matter expertise; inspects and evaluates quality of Customer Service Representative (CSR) and HR work; works with Center of Excellences (COE) to identify process improvement opportunities and supports related implementation; recognizes service delivery gaps; and recommends and implements solutions to meet service level agreements.

More About the Role:
  • Assists and helps employees and managers in handling and following up on inquiries; provides interpretation in specific HR Administration and Processing areas.
  • Processes changes in employee status, pay, benefits etc. in HRIS ensuring all data is correct and required approvals and forms are obtained.
  • Handles more complex inquiries requiring a detailed or technical knowledge about HR programs, plans or services; investigates and resolves complex problems, handles disputes; Handles escalated calls and inquiries.
  • Provides training and support to Tier-1 CSR to ensure compliance with established process and procedures in an effort to improve service delivery.
  • Identifies and communicates process improvement opportunities for Tier-1 CSR and the HR user community at large.
  • Monitors and maintains quality assurance and service delivery performance metrics.
  • Provides guidance and instruction to Tier-1 CSR regarding procedures for properly documenting and reporting HR transactional changes.
  • Counsels employees or dependents on non-routine issues resulting from personal changes that affect benefits, employee transactions, new hire processing, terminations, etc.
  • Escalates Tier-2 inquiries to Corporate COEs and vendors as app


You'll Bring These Qualifications:
  • Three years of Human Resources administration experience or a bachelor's degree in Human Resources or related business field
  • Experience using HCMs, such as Workday
  • Proficiency with Microsoft Excel and Word
  • Strong verbal and written communication skills


What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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