Service Delivery/Customer Engagement Manager

Employer
CACI
Location
Arnold, MO, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
266238
Function
IT
Hours
Full Time
Service Delivery/Customer Engagement Manager
Job Profile:
Systems Engineering T4

JR Type:
Evergreen
Job Category:
Engineering
Minimum Clearance Required to Start:
TS/SCI
Percentage of Travel Required:

Type of Travel:

Program/Opportunity Name:

Referral Bonus Plan:

Job Description:

CACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.

What You'll Get to Do:

CACI is hiring a Service Delivery/Customer Engagement Manager

More About the Role:

The User Facing and Data Center Services (UDS) program provides data center services and support to NCE. The program relies on our Service Delivery team to build and maintain customer relationships and ensure customer satisfaction. Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency. The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps. The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base. The selected candidate will interface with various stakeholders to include, but not limited to, engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program. The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.

You'll Bring These Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 8 to 10 years related experience
  • TS/SCI cleared
  • Understanding of the NCE mission and experience with GEOINT systems
  • Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
  • Must demonstrate familiarity (technical and performance requirements) with customer IT systems and segments
  • Experience in systems engineering and roadmap development in support of customer initiatives and requirements
  • Understands the "why" behind customer needs and can clearly articulate it to others
  • Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
  • Excellent troubleshooting and problem-solving skills involving large, complex systems
  • Possess strong analytical, organizational, and decision-making skills
  • Excellent verbal and written communication skills
  • Skilled in working with Federal customers in classified areas


These Qualifications Would Be Nice To Have
  • SharePoint Design
  • Microsoft Office Products (Excel, PowerPoint, Project, Word)
  • Service+/ServiceNow (Service Request and Analytics modules)
  • Project Management/Agile experience
  • Requirements Management experience
  • Supervisory experience


What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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