PC Support Manager - KITSS Lead

Scott Air Force Base, IL, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
PC Support Manager - KITSS Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for a PC Support Manager to lead a team supporting our customer, U.S. Transportation Command (USTRANSCOM), at Scott AFB Illinois. This position is contingent upon award of the USTRANSCOM Command, Control, Communication & Cyber Systems Managed Information Technology Services (MITS), Enterprise support Managed services.

What You'll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, PC Support Manager to lead the Key Information Technology Service Support (KITSS) team. This position is in support of a Department of Defense (DoD) organization, USTRANSCOM Directorate TCJ6 located at Scott AFB, IL.

The KITSS Specialist is responsible for overall personal computer activity. The selected candidate will establish and implement PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures. They study and project PC resource requirements including personnel, software, equipment, and facilities, and make change recommendations to senior management. They provide training for department staff and end users. Additionally, they ensure that security procedures are implemented and enforced. The KITSS team lead provides leadership in the effective use of internal data processing, automated office systems and data communications. They may also manage LAN services.

Candidates need excellent problem-solving, communication, and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.

More About the Role:

The KITSS team provides special support for implementing and maintaining Command, Control, Communications, and Computer (C4) executive-level information technology services, including but not limited to mobile/wireless computing and telecommunications support to USTRANSCOM; their immediate support staff, USTRANSCOM Liaison Officers (LNOs) located at various Combatant Commands throughout the world, and other senior managers approved by the USTRANSCOM Chief of Staff (TCCS). They create, delete, and maintain network accounts (unclassified and classified), and e-mail accounts; configure, support, and troubleshoot desktops, laptops, personal electronic devices (PEDs), software, printers, desktop Video Teleconferencing (VTC) equipment, other peripherals, and network connectivity; and support remote access program for both the classified and unclassified local area networks.

The KITSS team lead will act as the liaison for coordinating communications and computer support requirements for commanders' visits across the globe. This includes providing executive-level users with off-station unsecure and secure remote access services (e.g., Executive Communication Kit (ECK), dial-up, Virtual Private Network (VPN)). They provide continuous support to Flag/General Officers and Very Important Persons (VIPs) five (5) business days per week, and on-call as required. On-call/afterhours support may extend up to 24 hours per day and 7 days per week during real-world events, contingencies, major exercises, or upon Government request. They oversee the set-up and configuration of end-user devices, appropriate software, and troubleshooting diagnosis of equipment required for remote access. They perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments.

The KITSS team lead will ensure that the team monitors and reports planned, unplanned, and potential system outages to senior-level executives for coordination and approval, and report all issues IAW established processes/policy. They repair, troubleshoot, administer, and maintain C4 end-user devices and services, ensuring activity integration with prescribed Event, Incident, and Problem Management processes.

The KITSS Team Lead conducts research for technical/architectural requirements associated with communications interfaces and supporting network infrastructures to assist Government personnel in developing new requirements and associated documentation for new/upgraded C4 capabilities. They submit draft requirements to Service Portfolio Management, Change Management, and/or Request Fulfillment management as applicable. They conduct performance testing, and the eventual implementing of approved C4 technical solutions supporting senior leaders, their support staff, and LNOs for both unclassified and classified command and control requirements.

The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

You'll Bring These Qualifications:

  • Currently hold an adjudicated Top Secret Clearance and be able to maintain.
  • Professional certification that meets or exceeds DoD 8570.01. IAT II (Security+ CE or equivalent)
  • Bachelor degree in a relevant field of study
  • Minimum of ten (10) years total experience in Information Technology.
  • ITIL v3 - Foundation Certification
  • Working knowledge in all aspects of automation, telecommunications, and IT networks
  • Excellent troubleshooting and problem-solving skills.
  • Good communication skills; be able to communicate with ease in front of large audiences of senior IT and communications personnel.

Desired Qualifications:

  • Automation using Microsoft PowerShell, VBScript, or batch files.
  • Adaptable to changing circumstances and operational needs.
  • Understanding of Department of Defense Military standards
  • Experience working with and supporting Cisco Routers and Switches
  • Experience with DoD IT security requirements

What We Can Offer You:
  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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