Computer User Support Specialist - JOSAC

Scott Air Force Base, IL, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Computer User Support Specialist - JOSAC

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for Computer User Support Specialists to support our customer, U.S. Transportation Command (USTRANSCOM), at Scott AFB Illinois. This position is contingent upon award of the USTRANSCOM Command, Control, Communication & Cyber Systems Managed Information Technology Services (MITS), Enterprise support Managed services.

What You'll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Computer User Support Specialist to work on the Joint Operational Support Airlift Center (JOSAC) team. This position is in support of a Department of Defense (DoD) organization, USTRANSCOM Directorate TCJ6 located at Scott AFB, IL.

CACI will require one Computer User Support Specialist to take on additional responsibilities as the Team Lead, ensuring that all JOSAC customer requirements are fulfilled in a professional and timely manner. The Computer User Support Specialists are responsible for maintaining the integrity of the operating system environment for JOSAC customers.

They maintain workstations, laptops, associated multi-function devices, printers, phones, and conference room communications equipment located throughout various locations on base and configure and maintain network settings on these end-user devices. They are responsible for workstation setup, to include hardware installation or upgrades. They ensure that only government approved operating systems are loaded onto the platform and all required security upgrades and patches are applied. They will manually load and configure software that is not readily available through automated deployment or required to support peripheral devices.

Additionally, team members provide Functional Area Communications Computer Systems Manager (FACCSM) and Gatekeeper support (e.g. support conference attendees needs, assist with account creation) as needed.

More About the Role:

The Computer User Support Specialist troubleshoots and resolves system problems or issues to increase system reliability and enhance overall system performance. They work with the Service Desk and other support teams to resolve reported Incidents and support Problem Management activities to identify the root cause of customer problems. They document all findings in the Command's ITSM system and updated Knowledge Base articles with detailed information.

They assist with conference room AV equipment issues and maintain telecommunication protocols.

They will support the daily needs of customers to include training end users in the use of equipment and software, assisting with file transfers, updating account access. They perform SIPR token trusted agent duties and assist with processing SIPR tokens and resolving token access issues.

Candidates need excellent problem-solving, communication, and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

You'll Bring These Qualifications:

  • Currently hold an adjudicated Secret Clearance and be able to maintain.
  • Professional certification that meets or exceeds DoD 8570.01. IAT II (Security+ CE or equivalent)
  • Bachelor degree in a relevant field of study
  • Minimum of four (4) years total experience in Information Technology.
  • Working knowledge in all aspects of automation, telecommunications, and IT networks
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and customer service skills

Desired Qualifications:

  • ITIL v3 - Foundation Certification
  • Automation using Microsoft PowerShell, VBScript, or batch files.
  • Adaptable to changing circumstances and operational needs.
  • Understanding of Department of Defense Military standards
  • Experience working with and supporting Cisco Routers and Switches
  • Experience with DoD IT security requirements

What We Can Offer You:
  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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