Senior User Support Specialist/User Trainer

Chicago, IL, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Senior User Support Specialist/User Trainer
Job Profile:
Computer Operator III

JR Type:
Job Category:
Service Contract Act
Minimum Clearance Required to Start:
Percentage of Travel Required:
Up to 25%
Type of Travel:
Continental US, Local
Program/Opportunity Name:
Program | MEGA
Referral Bonus Plan:

Job Description:

What You'll Get to Do:
  • Usually reports to Help Desk Supervisor/Senior User Trainer or Application Manager.
  • Assist in setting up and operating end user support program for major applications in support of specific projects.
  • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
  • Develop training course outlines and agendas.Establishes training facilities and schedules.
  • May supervise work of teams of user support staff, such as help desk staff.Organizes, prepares, schedules and conducts training sessions.
  • Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc.
  • Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
  • Prepare training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.
  • Perform help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.

You'll Bring These Qualifications:
  • At least two years of experience involving teaching/training users incomputer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
  • At least one year must be experience with the specific applications being supported.
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Should be an expert user of the Government's word processing, spreadsheet, and email systems.Excellent oral and written communications skills required.

These Qualifications Would be Nice to Have:
  • Experience with DOJ office automation environments extremely helpful.
  • Supervisory experience helpful.Undergraduate degree strongly preferred.

What We Can Offer You:
  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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