Help Desk Architect (Sign-On Bonus Available)

Remote (Any State), VA, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Help Desk Architect (Sign-On Bonus Available)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: NACI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI's Business and Information Technology Solutions (BITS) Sector is seeking a ServiceNow Architect who will assist in business process optimization and technical solution architecture of ServiceNow modules and functions related to Customer Service Management. As the architect, you will assess legacy systems used by our customers, identify gaps and issues, and technical implementation roadmaps that leverage the products and services available under the ServiceNow platform. You will manage and participate in designing and integrating ServiceNow Workflows, Business Rules, Dashboards, Knowledge Management Database, the Customer Service Management module and other ServiceNow modules, as required.

More About the Role:

Your responsibilities will include the following:
  • Understanding the business context and how to translate business and functional requirements into an efficient customer (end-user) focused ServiceNow implementation
  • Working with technical subject matter experts (SMEs) to identify and refine data requirements
  • Requirements elicitation, design, module integration, system architecture
  • Managing the ServiceNow solution design and planning for go-live
  • Transitioning legacy data to ServiceNow
  • Working with team to develop training materials
  • Working with government personnel to define sustainment governance and processes as part of operational transition
  • Providing insight and expertise into the ServiceNow platform capabilities and roadmap
  • Working with customer SME's and senior leadership to ensure systems requirements are met

You'll Bring These Qualifications:
  • Good problem solver and out of the box thinker
  • Familiarity with systems integration utilizing web services and other web-based technologies
  • 5+ Years of experience performing ServiceNow analysis, architecture, and application development or similar responsibility
  • 5+ Years of hands-on experience with ServiceNow components, such as Customer Service Management, Knowledge Management, and Self-Service Portal.
  • Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
  • Knowledge of Web 2.0 Technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, Perl, Apache Jelly, jQuery, AngularJS, etc.
  • Experience in building custom applications in ServiceNow by defining data tables and user interface based on business logic
  • Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
  • Experience with relational databases, such as MS SQL Server
  • Experience in technical writing for requirements, design, testing, training, and project management documents

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Pay Range: The proposed salary range for this position is $101,800-$218,800. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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