Customer Support and Systems Administrator

Employer
CACI
Location
Suitland, MD, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
273630
Function
IT
Hours
Full Time
Customer Support and Systems Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

CACI International needs an energetic Service Desk Technician to advance the Joint Deployable Intelligence Support Systems (JDISS) mission to integrate, authorize, deploy, train, and sustain intelligence mission applications for warfighters around the world. The ideal candidate will provide local and remote service desk support for technical and non-technical stakeholders around the world. The technician will primarily support system administrators and application administrators in the triage of incoming incidents and requests. To that end, the technician should be able to, or be willing to learn how to, administer Windows, UNIX, Linux, VMWare, and/or AWS based platforms. The technician will also need to learn the backend of the hosted applications and be able to route tickets to internal system engineers and developers with greater knowledge of the applications. The technician will also support application end-users and the DoD acquisition workforce. For this, the technician will need to learn the application graphical user interface (GUI) and route tickets to internal subject matter experts (SMEs) and leadership to respond. The technician will use SharePoint and JIRA software to maintain service requests, incident management, problem management, service level management, compliance, and scheduling. The technician will also report status in weekly activities reports and PowerPoint presentations. This position also provides the candidate a great opportunity to explore and grow into other roles in the program!

Required Qualifications:
  • Active TS/SCI clearance
  • BS in IT or IT management and 4 years of direct experience in deployment, systems administration, and field support of systems and applications based on UNIX platforms and equivalent virtual machines (e.g. Linux, CentOS, Solaris) or 7 years same experience
  • Red Hat Certified Systems Administrator (RHCSA) or VMWare Certified Professional or Oracle Solaris System Admin or equivalent
  • CompTIA Security + certification


Desired Qualifications:
  • Experience and/or desire to improve Service Desk operations
  • Experience and/or desire to learn JIRA Service Desk
  • Experience and/or desire to learn deployment, systems administration, and field support of systems and applications based on MS Windows platforms and virtual machines. (e.g. Windows OS, Windows Server)
  • MCSE or MCSA or MCTS or equivalent(s)
  • AWS Certified Solutions Architect
  • Excellent customer service, problem solving, and oral and written communications skills
  • Strong documentation skills
  • Familiar with Jira, Confluence, SharePoint, and Microsoft Office


What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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