Tier I Network Operations Center NOC Analyst

Employer
CACI
Location
National Harbor, MD, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
262415
Function
IT
Hours
Full Time
Tier I Network Operations Center NOC Analyst
Job Profile:
IT Operations T2

JR Type:
Evergreen
Job Category:
Information Technology
Minimum Clearance Required to Start:
None
Percentage of Travel Required:
Up to 10%
Type of Travel:
Local
Program/Opportunity Name:
Program | DHS DeskTop
Referral Bonus Plan:

Job Description:

*** 12HR, 8HR, 12H ROTATION SHIFT WORK*** (Panama Plus Rotation Schedule)

CACI is seeking Tier I NOC Analysts to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring network dashboards, analyzing problems, troubleshooting, coordinating, and reporting of all operational information concerning the enterprise network infrastructure. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant, and professional in a stressful and demanding environment. We are currently hiring to fill rotating schedules.

**Must be flexible, able, and willing to work *rotating shifts, including some weekends (Panama Plus Schedule: 6am - 6pm, 12 weeks; 8am - 5pm, 3weeks, and 6pm - 6am, 12 weeks).

What You'll Get to Do:
  • Provide first-line investigation and diagnosis of all incidents, logging all details and prioritization codes for all incidents.
  • Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.
  • Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
  • Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
  • Keep component NOCs informed of their incident's status at agreed intervals and continuously update incidents as needed.
  • Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.


You'll Bring These Qualifications:
  • Able to obtain DHS Entry on Duty (EOD)
  • Typically requires a bachelor's degree and at least 3 year of relevant routing/switching experience in an enterprise network operations center environment
  • Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration
  • Strong customer service and strong communication skills (both written and verbal)


These Qualifications Would Be Nice to Have:
  • Understanding of ITIL service delivery concepts
  • Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies
  • Working knowledge of ServiceNow; creating, updating and closing tickets
  • Network+, ITIL Foundations, CCENT, Security+


This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What We Can Offer You:
  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


DHSHP

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

Similar jobs