Tier II Systems Engineer

National Harbor, MD, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Tier II Systems Engineer
Job Profile:
Systems/Software Engineering - IT T4

JR Type:
Job Category:
Information Technology
Minimum Clearance Required to Start:
Percentage of Travel Required:
Type of Travel:
Program/Opportunity Name:
Program | DHS DeskTop
Referral Bonus Plan:

Job Description:

CACI is seeking a Tier II Systems Engineer to join our Tier II technical operations and maintenance team on a contract supporting Department of Homeland Security. The Tier II Systems Engineer is primarily focused on systems administration support and will respond to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.


Serve as an Tier II Technical Operations member responsible for break/fix and completing pre-defined requests. Responsibilities include:
  • Respond to systems and networking alerts, triage, troubleshoot, and resolve incidents.
  • Work closely with other support teams to ensure incident events are handled in a timely manner.
  • Handle incoming technical escalations from Service Desk, Network Operations Security Center, and other support teams.
  • Draft and send incident notifications to government stakeholders and other support teams.
  • Monitor and perform health checks of systems critical to infrastructure including servers.
  • Document, track, and coordinate incidents in ServiceNow.
  • Escalate unresolved issues to Tier III.
  • Join troubleshooting bridge calls for major incidents.
  • Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as Active Directory accounts, passwords, groups, permissions, and shares.
  • Perform patching, updates, upgrades and other maintenance activities.
  • Communicate directly with end-users as necessary, to resolve issues and complete requests.
  • Assist with postmortem related activities and support various efforts related to operational improvements.
  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Continuously cross-train to also support network administration.
  • Perform additional duties as assigned.

Required Qualifications:
  • Ability to obtain DoD Security Clearance
  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
  • BA/BS + 8 years of applicable experience
  • Any relevant Microsoft Windows administrator certification
  • ITIL Foundation certification (not required to start but expected to attain in first six months)
  • Flexibility to work any of the following shifts to provide coverage:
    • SUN - TUE/SUN - WED, 6am - 6pm
    • WED - SAT/THU - SAT, 6am - 6pm
    • MON - FRI, 6am - 2pm or 10am - 6pm
  • Work on-call rotation to respond to incident escalations.
  • Ability to perform in-depth troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server
  • Experience with patch management software (e.g., SCCM)
  • Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
  • Ability to learn new technologies quickly (servers, switches, virtual hosts, etc.)
  • Advanced experience with Active Directory management & administration

Preferred Qualifications:
  • Previous DHS or DoD experience
  • The following certifications is highly desired:
    • Other hands-on Microsoft Windows administrator certifications
    • COMPTIA A+, or Network+, or Security+
    • Cisco Certified Network Associate (CCNA)
    • ITIL Foundation
  • Knowledgeable of Problem Management best practice and processes

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

Similar jobs