Video Teleconference Operations Support Technician

Springfield, VA, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Video Teleconference Operations Support Technician
Job Profile:
Audio Visual Service T2

JR Type:
Job Category:
Information Technology
Minimum Clearance Required to Start:
Percentage of Travel Required:
Up to 25%
Type of Travel:
Continental US
Program/Opportunity Name:

Referral Bonus Plan:

Job Description:

CACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.

What You'll Get to Do:
CACI is hiring a UDS Video Teleconference Operations Support Technician (VTOC) to provide Tier 1 and Tier 2 support to the NGA Video Teleconference (VTC) systems.

More About the Role:
  • Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
  • Generate Tier 1-3 incident tickets in Service Now
  • Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community
  • Provide user education and training on VTC equipment and other basic hardware and software

You'll Bring These Qualifications:
  • TS/SCI Clearance w/ ability to obtain CI Poly
  • Experience or knowledge of
  • Cisco TelePresence Management Suite (TMS)
  • CISCO Telepresence 6000, 8000 MXP, EX90, DX80, SX20
  • H323, H320 and SIP protocols
  • Excellent troubleshooting capabilities and strong communication skills.
  • Strong work ethic and attention to detail
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Ability to work independently on projects and/or tasks
  • Security+
  • Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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