Help Desk Analyst (Jr.)

Arlington, VA, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Help Desk Analyst (Jr.)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment?

CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information.

CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort: Once complete, IPPS-A will be the largest integrated personnel and pay system in the world!

What you'll get to do:
The CACI ISS Team is looking for a Junior Help Desk Analyst to fill a position in Northern Virginia. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk.

More About the Role:
  • Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
  • Follow Standard Operating Procedures and provide consultative and analytic problem solving.
  • Analyze business process break downs and identifying solutions to ensure mission critical processes can be completed in the system as intended or escalate the incident to Tier 3 support as needed.
  • Documented all customer interaction along with incident status and solutions.
  • Maintain an updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A applications, tools, and technical solution support.
  • Conduct analysis of problems and work to quickly develop and test solutions for non-common questions. Through analysis, documenting findings, and making recommendations, you may influence functional or technical subject matter experts to improve system functionality.
  • May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.

Required Qualifications:
  • Bachelors degree in an IT, Business, or related discipline or equivalent experience
  • Ability to obtain Secret Clearance
  • Ability to obtain CompTIA A+ Certification within 3 months of joining IPPS-A
  • Understanding of common human resource issues
  • Willing and able to obtain a Secret Clearance (Must be a US Citizen to obtain a Secret clearance)

Preferred Qualifications:
  • Experience working in an Oracle environment
  • Basic ability to run SQL queries, develop queries and investigate data
  • Experience in troubleshooting and conducting root cause analysis
  • User provisioning and Application Security experience
  • Experience with PeopleSoft Human Capital Management
  • Experience supporting DoD Army Human Resource Community customers
  • Good teamwork, problem-solving, and analytical skills
  • Excellent verbal and written communication skills
  • Strong follow-up and organizational skills
  • Open to learning new technology

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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