Help Desk Specialist SME - TS/SCI w/ Poly

Bethesda, MD, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Help Desk Specialist SME - TS/SCI w/ Poly
Job Profile:
Technical Support T3

JR Type:
Job Category:
Information Technology
Minimum Clearance Required to Start:
TS/SCI with Polygraph
Percentage of Travel Required:
Type of Travel:
Program/Opportunity Name:
Program | LUKE
Referral Bonus Plan:

Job Description:

CACI is seeking a Help Desk Specialist SME to join Our Luke Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer's enterprise. Our support in NOVA and Bethesda includes software engineering/development, O&M, technology investigations, customer advocacy, business process engineering, and system design. Invent your future and make a lasting impact at CACI!

More About the Role:
  • Serve as subject matter expert, possessing in-depth knowledge of Help Desk support
  • Respond to and diagnose problems through discussion with users
  • Ensure a timely process through which problems are controlled - includes problem recognition, research, isolation, resolution, and follow-up steps
  • Supervise operations of help desk and services as focal point for customer concerns
  • Provide support to end users on a variety of issues
  • Identify, research, and resolve technical problems
  • Respond to telephone calls, email, and personnel requests for technical support
  • Document, track, and monitor the problem to ensure a timely resolution
  • Provide second tier support to end users for either PC, server, or mainframe applications or hardware
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
  • Simulate or recreate user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems

Required Qualifications:
  • Bachelor's degree in a related field, from an accredited institution
  • 5+ years of relevant experience
  • Active TS/SCI clearance with poly
  • Demonstrated experience and problem-solving abilities to assist customers with a variety of queries
  • Ability to communicate effectively in a fast-paced environment

Desired Qualifications:
  • Demonstrated experience with providing customer service for systems that reside in a secure environment
  • Working knowledge of ServiceNow

What we can offer you:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.
  • CACI has been named one of Fortune magazine's World's Most Admired Companies for 2022
  • CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.
  • We offer competitive benefits and learning and development opportunities
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities
  • With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

Similar jobs