Event Management Process Lead - $30,000 Sign On Bonus

Employer
CACI
Location
Chantilly, VA, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
265407
Function
IT
Hours
Full Time
Event Management Process Lead - $30,000 Sign On Bonus

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACIis seeking a highly motivated Event Management Lead with experience managing Event Management in a multi-supplier environment to join our team in the DC Metro Area to support our government clients. The Event Management Lead is a multifaceted role working in the client's Service Integration and Management Service Operations organization to support both the successful implementation and ongoing delivery of the Event Management process across multiple Providers.

The successful candidate will be responsible for leading a Team of analysts through the implementation, maintenance, and delivery of the Event Management process. The position does not have any direct reports.

What You'll Get to Do:
  • Lead the Event Management process
  • Oversee the Event Management Team daily operations. The daily operations execution manages proactive and re-active investigations protecting the client's business and initiates actions to improve or correct the situation. Ensures the customer's business interests are maintained over and above those of any specific delivery operations and secures prioritization of problems from a business perspective
  • Act as the liaison to the Client and Service Providers (SP) for Event Management operations
  • Act as point of escalation for Event Management process issues
  • Ensure quality Event Management reports are produced and distributed
  • Ensure the Event Management process is followed by all stakeholders including SPs, Vendors, and Client representatives
  • Promote Event Management process across all involved organizations
  • Be accountable for approving the design, update, of the Event Management process aligned with contractual obligations
  • Build and maintain effective working relationships with customers and SPs
  • Act as Subject Matter Expert for the Event Management process and collaborate with other Service Management services, various delivery organizations, stakeholders
  • Ensure continuous service improvement of the service
  • Monitor performance of the service and manage implementation of improvements


You'll Bring These Qualifications:
  • Bachelor's degree in Information Technology, Information Systems, or related field
  • Minimum of 8 years of relevant work experience in IT service management
  • Minimum of 4 years of relevant work experience in Event Management
  • Professional computer systems knowledge, systems integration and/or architecture
  • Experience using an IT ticketing system, and/or Event Management tools for analysis
  • Experience in IT, with emphasis on operational management
  • Excellent Management and communication skills, leadership of Event Management
  • Proven track record of successful working directly with business and service managers
  • Master of managing teams to deliver Event Management process and working cross functionally
  • Sound understanding of Service Management and clear commitment to Service Management framework
  • Expertise in various Event Management reactive and proactive techniques supported by deep understanding of statistics and quality management concepts
  • Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
  • ITIL v3 or v4 Foundation certification or the ability to achieve within 3 months of hire
  • Service Integration and Management implementation and operations

These Qualifications Would be Nice to Have:
  • ITIL certification
  • ServiceNow Certification or training
  • Six Sigma, Lean
  • Experience working in a Network Operations Center (NOC)
  • Experience working with government clients
  • Experience implementing large managed service transition


What We Can Offer You:
  • We've been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


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Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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