Deputy Program Manager - Operations Director

Chantilly, VA, United States of America
Nov 23, 2022
Dec 23, 2022
Full Time
Deputy Program Manager - Operations Director

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI provides a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI supports TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.

What You'll Get to Do:

CACI is looking for a talented and motivated Deputy Program Manager to manage the initiation, planning, executing/control, and closing of multimillion-dollar, cybersecurity projects in support of our DHS TSA contract in the National Capital Region (NCR). This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. The Deputy Program Managerwill oversee, manage, and coordinate all aspects of Operations across functional divisions for the TSA IMPACT program. Duties include, but are not limited to, governance across the team of Deputy Leads for Information Assurance, Operations, Engineering, Mission Support and End-User Services; developing procedural governance, budgetary control and profitability; working with Delivery Managers to develop short-term and long-term strategy for the overall success of the program. The candidate should have both IT Operations and Business Development expertise, to include implementing business process initiatives that improve operational, contractual, and financial performance, and driving organic and new business growth.

The Deputy Program Manager advises the team responsible for the management, performance, and completion of all Operational and Maintenance activities across the environment that IMPACT services.

Duties include all areas of Project Management, from initiation through closeout to ensure the successful execution of the TSA mission, goals, and objectives across operations. The Deputy Program Manager must work across the program to manage the transition of projects from engineering and systems integration into the cyber architecture and operations. This position requires experience with frequent, face-to-face (video/Conference calls), customer meetings and the ability to resolve issues quickly and efficiently. The Deputy Program Manager will oversee the day-to-day operations of the support engineering and operations teams and will be responsible for leading and developing a team of service-oriented professionals performing in a 24x7 environment focused on the operations and maintenance of an enterprise large scale IT environment.

More About the Role:

Leading the TSA IMPACT initiative in the following areas:
  • Provide full life cycle Program Management for >$50M / Year program.
  • Devise and implement strategic program initiatives.
  • Ensure customer satisfaction through constant customer engagement.
  • Ensure program conformity with contract terms and conditions.
  • Manage costs, budgets and re-balancing to maintain profitability targets.
  • Actively manage program SLAs, including risk mitigation and quality assurance activities.
  • Responsible and accountable for program performance.
  • Work closely with Product Managers on product requirements and project details and ensure that functionality delivered matches market requirements.
  • Work closely with Project Managers to write FFP and T&M level of Effort requirements in response to solicitated Statement of Works.
  • Work closely with the Deputy Leads to understand project needs, risks and opportunities and ensure that feedback from internal teams and external partners is expedited.
  • Maintain and monitor project timelines and ensure accuracy in monthly reporting of project status, including: definition of project timelines, securing of internal and external resources, process tracking, and risk management (prioritization, critical paths and costs).
  • Manage the product release process, including coordinating with across the organization to develop and launch the product.
  • Lead all Program Control initiatives including financial review, financial strategy, and financial forecasting requirements.
  • Responsible for establishment of all contractual actions, modifications, and compliance requirements.
  • Establish and review allstatements of work, subcontract agreements, and purchase order requirements.
  • Resource Management: participate inrecruiting, onboarding, and security clearance requirements for key program resources.
  • Provides subject matter guidance to the teams handling IT operations, quality assurance, continual service improvement, resource management and program control support.
  • Act as technical or business program lead in the absence of those key program resources.
  • Knowledge and experience in managing performance of IT projects applying Agile methodology for scientific applications; ability to advise project managers in streamlining Agile practices consistent with scope and length of project to maximize productivity and conserve clients' budgets while providing the benefits of an incremental approach.

You'll Bring These Qualifications:
  • US Citizenship required
  • An active DHS Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment
  • A minimum of fifteen (15) years of experience in project and program management including:
  • Bachelor's degree in Program Management / IT Business / Computer Science
  • PMI Project Management Professional (PMP) certification
  • Proven experience with managing using DevOps concepts
  • Exceptional technical aptitude and effective written and verbal communications skills
  • Experience in a federal program management environment preferably in an Enterprise IT space
  • Experience supporting large dollar value Enterprise IT and/or Network Operations programs > $50M / year
  • Experience in a PMO or Business Management office for an ITprofessional services contract
  • Clearcommunication, ability to be agile and prioritize demandsin a fast-paced environment
  • Excellent communication skills, both verbal and written, with all levels of internal and external customers.
  • Strong management skills, which encompasses project management as well as management of support staff.
  • Strong problem solving and troubleshooting skills required.
  • Well versed in computer operations, ITIL methodology and networking essentials
  • Driven, can do attitudeand enjoys a collaborative working environment
  • These Qualifications Would be Nice to Have:
  • Experience supporting a DHS contract
  • Expert SharePoint, Excel and Microsoft Office skills
  • Active DOD Security Clearance preferred, but not required

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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