Media Consultation Specialist

Employer
CACI
Location
Chantilly, VA, United States of America
Posted
Nov 23, 2022
Closes
Dec 23, 2022
Ref
267527
Function
IT
Hours
Full Time
Media Consultation Specialist
Job Profile:
Customer Satisfaction P2

JR Type:
Conditional
Job Category:
Consulting
Minimum Clearance Required to Start:
TS/SCI with Polygraph
Percentage of Travel Required:
None
Type of Travel:
None
Program/Opportunity Name:
Program | MSC
Referral Bonus Plan:
$10,000

Job Description:

What You'll Get to Do:

CACI has a need for a Media Consultation Specialistto support the Media Services Center (MSC) projectas a critical component to the success of our contract. Consultants typically provide the initial and most-direct interaction with customers and represent the organization in a friendly, professional and effective manner. Consultants serve as our initial customer interface and are the first line of assessment of our customer's needs.

Using strategic communication skills, our Consultants guide customers to determine the most effective product and strategy for the maximum impact. Consultants will serve as the customer advocate by providing strategic business insight and recommendations to the customer, as well as coordinate the requirements in a clear and proficient manner to the Production Managers. The most successful Consultants will have strong communication skills, have a good understanding in at least one of our business areas in media-related fields (graphics, video, photography, multimedia and web), are eager to learn, capable of multi-tasking, have strong customer service methodologies, and task management experience.

Consultants have intimate familiarity with their customers and projects, offer firsthand knowledge of all MSC services and products, anticipate the future needs of customer, and explore new ideas and concepts to facilitate building even stronger relationships. Customer requests are vetted and assigned to appropriate Production Managers using our COTS production database, Workamajig. Consultants are involved in the collection, analysis and development of improvements in response to customer satisfaction surveys. MCSs are intrinsically driven to provide our customers with timely, high quality products and are critical in our Quality Assurance chain.

You'll Bring These Qualifications:
  • Five years of relevant experience in customer service management experience
  • Must have an active TS/SCI with Ci Polygraph


These Qualifications Would be Nice to Have:
  • Associate's Degree or higher in marketing, business management, graphic design, fine art, interactive design, photography, video production, journalism, mass communications, or other multimedia production field.
  • Five years of relevant project management experience
  • Competent experience with SharePoint 2010 or 2013
  • Competent experience with Microsoft Office Products
  • Experience with Workamajig


What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

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Company Overview:

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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